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J

New Member

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1 Message

Sat, Oct 2, 2021 2:49 PM

DirectStream login Fails on Roku 4k ultra / Care Code 205.61

Trying to login to DirectStream on my Roku yet it tells me i've used a id for DirectTV -- I only have 1 ID.

Yet I can login to DirectStream via other devices (Android, IPAD) with the userid that its complaining about.

(Yes, i did the reload, reset, power off-on for 15 seconds, btw - LOL)

Is there a special way i need to wiggle my nose, stand on one foot while hopping to get the login to work on Roku???

its a Roku 4K Ultra - Directv says its a supported device.

here is the exact message:

"Lets try that again. It looks like you entered the ID you use to sign-in to DIRECTV.  If you have another ID, try that one. Still can't get into tyour account? If you forget your ID or password, you can recover or reset them online Care Code: 205.61"

If anybody has seen this and has a solution i'd be grateful. (i'd rather not run yet another wire to a room).

BTW, Thank you for your attention.

CHEERS

DIRECTVhelp

Community Support

 • 

12.2K Messages

2 m ago

Hi @jndaniels0 , Here to help.

Please remove the app and download it again, then check if the software is being updated.

You can also Get help with Roku streaming issues to review further options

Let us know how it goes.

Manuela, DIRECTV Community Specialist


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