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New Member

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4 Messages

Fri, Feb 11, 2022 10:35 PM

DirectTV Stream Guide

Is there anyway to disable the preview on the guide.  It is painfully slow to arrow down through this guide.  And before anyone mentions network speed, I DO NOT use WiFi.  My TV is connected by Cat6 Cable directly to my router which has 1gb download and 1gb upload.  It is NOT a connectivity issue.  If I could disable the preview on the guide it would be liveable.  Otherwise I am going back to my previous service.

Thanks.

Accepted Solution

DIRECTVhelp

Community Support

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16.8K Messages

10 months ago

Hi @byrdman2001, happy to help you with your guide preview concern.

Thank you @litzdog911 for the prompt responses.

First, let's confirm if the device is compatible with the App.
Also we can try to uninstall and re install the app on your TV to make sure you get the latest version.

Please let us know how it goes, we are here for you.

Jhonatan, DIRECTV Community Specialist

Accepted Solution

New Member

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4 Messages

10 months ago

That appears to have made it livable.  Thank you for your help.  Love the quality of Direct Stream, and the guide is at least functional now.  Thanks again.

bcbsncjlj

ACE - Expert

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3.3K Messages

10 months ago

Nope. Hope you enjoy your previous service.

litzdog911

ACE - Sage

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43.7K Messages

10 months ago

What streaming device are you using?  Seems pretty speedy on my Rokus and DirecTV Stream boxes. 

New Member

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4 Messages

10 months ago

I am downloaded the D-Stream app directly to the Samsung TV.

litzdog911

ACE - Sage

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43.7K Messages

10 months ago

The Samsung DirecTV Stream App is the worst. Many many posts here about its poor quality. A $30 Roku or FireStick might perform much better. 

New Member

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4 Messages

10 months ago

Will give that a try, thanks.

DIRECTVhelp

Community Support

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16.8K Messages

10 months ago

It was a pleasure. If further help is needed or if you have any additional questions, please let us know. Thank you for being part of DIRECTV, have a great day!

Jhonatan, DIRECTV Community Specialist

jtshep1

New Member

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64 Messages

10 months ago

I hope the Directv stream box gets the new guide like the Roku has.

(edited)


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