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New Member

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3 Messages

Thu, Oct 14, 2021 5:39 PM

DirectTV Stream Version 4.0.23 on Apple TV 4k doesn't work right with Elan8 remote.

With DirectTV Stream version 4.0.23 on my 4K Apple TV, the Elan8 remote now skips 3 times horizontally or vertically with a single button push.  This happens when I use either the Elan8 hard controller or the Elan8 app controller.  This phenomenon does not occur with any of my other SmartTV apps, such as Netflix, AppleTV, Disney+, etc.  This only happens with DirectTV stream.  I have noticed other posts saying that this also occurs with a Harmony controller.

Has anyone found a solution?   

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Thanks for reaching out @pleb95

 

With the recent update of the Apple products there were a few glitches that we have been working to resolve. Things should be running better at this time, We thank you for your patience.


TanzaniaJ, DIRECTV Community Specialist

New Member

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3 Messages

2 m ago

I just did a full system reset…. And the issue still exists.  It has NOT been resolved , as yet.

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Thank you for the update @pleb95.


We are still working to correct things, Please be sure that the app and the remote is up to date. 


Thank you for your patience.

TanzaniaJ, DIRECTV Community Specialist


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