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2 Messages

Mon, Aug 30, 2021 3:39 PM

DIRECTV stream works on Android phone, not on Windows 10 laptop

Since AT&T TV Now became DIRECTV stream I can get TV on my Android phone but not on my HP laptop running Windows 10.  Everything looks normal (Guide, Watch Now etc) but when I select a show I just get a black screen.  I can't find a number to call and when I select "Chat" from the help page nothing happens.

Please help.

Jrandomuser

ACE - Expert

 • 

255 Messages

2 m ago

Which browser are you using, and does it have any privacy or similar extensions installed?

2 m ago

I have Chrome and MS Edge, tried on both.  Recently had AdBlock Plus installed.  Will see if turning off controls in AdBlock solves the problem.  Thanks for responding to my question.

Tried it and TV works now.  Thanks so much!

DIRECTVhelp

Community Support

 • 

11.1K Messages

2 m ago

Hello @FredericMichelSmith! Thanks @Jrandomuser for the insight.

 

We are happy to learn that the TV works now! You can learn more about DIRECTV STREAM compatible devices. 

 

If you need additional assistance, please let us know. 

 

Thank you for choosing DIRECTV STREAM!

 

Faith, DIRECTV Community Specialist.



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