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L

New Member

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4 Messages

Tue, Sep 27, 2022 9:32 PM

Dstream app on Roku not working

Hi my app on roku will not play the on me as shows or movies or any of my recordings! i go to my library and press the show and the episode then it just goes back to the channel it was on and doesn’t play the recording please help

bcbsncjlj

ACE - Expert

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3.3K Messages

2 months ago

Have you reinstalled the app?

New Member

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4 Messages

2 months ago

yes and it didn’t work

DIRECTVhelp

Community Support

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16.8K Messages

2 months ago

Hello @lexiewood18, your post caught our attention.

We apologize for any inconvenience caused, and we want to give you a hand with this.

Have you checked if your Roku device is compatible with our DIRECTV STREAM App? If so, let's try these steps to solve common Roku streaming issues.

Let us know how it goes.

Violeta, DIRECTV Community Specialist

New Member

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4 Messages

2 months ago

Nope it didn’t help!

Tiger593

ACE - New Member

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635 Messages

2 months ago

What type of Roku are you using to stream?

New Member

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4 Messages

2 months ago

it is a Roku Tv

Tiger593

ACE - New Member

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635 Messages

2 months ago

What brand of Roku TV do you have? 

DIRECTVhelp

Community Support

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16.8K Messages

2 months ago

Hi @lexiewood18. We want you to get the most out of your service.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Jhon, DIRECTV Community Specialist


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