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E

New Member

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3 Messages

Thu, Aug 4, 2022 9:37 AM

During commercials my stream pauses on its own and never restarts

During commercial breaks, my direct TV streaming service pauses on its own. If I don’t get the remote and unpause it, it will stay paused that way until it goes to black screen, and eventually times out and turns off. Is there anything that I can do to fix this? Also occasionally when this happens, after being on black screen for a long time, suddenly the audio for the programming will return, but the video does not, and just remains black screen. Also, possibly related, is that I remember I used to see those incredibly annoying “commercial break in progress” screens occasionally, and I never see them anymore ever. Wondering if it could be failing when trying to go to “commercial break in progress” screen and goes to black screen instead and just gets stuck there. Please help.

Accepted Solution

DIRECTVhelp

Community Support

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16.4K Messages

2分前

We are ready to take a look into this, @ElmersMom.

We apologize for the experience with the streaming situation. Let's try the following troubleshooting
to fix common issues with the DIRECTV STREAM app.

Please let us know how it goes. We are here to help!

Daniela, DIRECTV Community Specialist
lou_do

ACE - New Member

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316 Messages

2分前

What device are you using?
Have you tried rebooting the device?

New Member

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3 Messages

2分前

I am using Apple TV. Have rebooted. Have checked for system updates. No luck.

New Member

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3 Messages

2分前

I had tried all of those suggestions except for uninstalling and reinstalling the app. So I just did that, and it seems to have fixed the problem. And now the “commercial in progress” screen is back too. Thanks for the help.

DIRECTVhelp

Community Support

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16.4K Messages

2分前

You are welcome @ElmersMom. We are glad to know that your service is working properly now.


Do not hesitate in reach us back if future assistance is needed, we'll be happy to help.


John, DIRECTV Community Specialist


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