Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

C

New Member

 • 

3 Messages

Mon, Apr 11, 2022 5:07 PM

DVR Not Recording Entire Episode

I have DirecTV Stream & recently shows are not recorded in their entirety. This has happened quite a few times & I have no idea how to fix it. My system is completely up to date & I would like help resolving this issue. 

litzdog911

ACE - Sage

 • 

43.3K Messages

6 m مضت

What streaming device are you using?

All recordings? Which ones?

New Member

 • 

3 Messages

6 m مضت

It’s the DIRECTV Stream Premier package & I’m using the box they provided. I’ve had it since last year & it’s recently only recording about 45 minutes of hour-long shows. It does it randomly & the partial episodes yesterday & today are Dateline episodes. 

New Member

 • 

5 Messages

5 m مضت

I ham having the same problem recording basketball games on NBA TV. It will stop recording with 3 1/2 minutes left in the game. This is pretty frustrating. I hope somebody has a solution.  I am also using the AT&T C71KW-400 DirecTV Now Android TV Wireless 4K OTT Client Streaming Player provided by DirecTV Stream.

I have it set to record all episodes of basketball games on NBA TV.

DIRECTVhelp

Community Support

 • 

16.4K Messages

5 m مضت

Hi @Mike, we appreciate you taking the time to make sure we're aware of this situation.

To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We will be there waiting for your answer.

 

 

Juan, DIRECTV Community Specialist

New Member

 • 

5 Messages

5 m مضت

I'm not sure of the question you want me to answer in the chat icon. I asked the question. I thought you would provide an answer.

DIRECTVhelp

Community Support

 • 

16.4K Messages

5 m مضت

I get your point and the need of having a resolution so you won't miss any of your favorite games, @Mike_23456

 

In order for me to look into this matter, we'll need to have a little chat through private message. Please check the Message inbox, so we can get started.


Juan, DIRECTV Community Specialist

New Member

 • 

5 Messages

5 m مضت

I answered your questions in the chat, but it says it is now closed.

I would like to know how I can ensure I get the entire episode for sports events etc. that don't have a specified end time.

DIRECTVhelp

Community Support

 • 

16.4K Messages

5 m مضت

Hello @Mike_23456, thanks for reaching out.

We would like to help with your recording concerns. Here you can find all the details about recording on DIRECTV Stream.

Please let us know how it goes.

Carlos, DIRECTV Community Specialist

New Member

 • 

3 Messages

5 m مضت

@DIRECTVhelp 

Could you reach out to me & answer my question about partially recorded episodes? 

New Member

 • 

5 Messages

5 m مضت

I am confused why I have to provide that information in a private chat box. I did that previously but it didn't seem to get to you.

I haven't noticed the short recording on other programming. The main thing we record is sports events, which don't have an exact end time.  During the NBA playoffs, and even prior to that, we are often missing the last three or four minutes of the game. I haven't noticed that a recording of a news episode has ended early.

litzdog911

ACE - Sage

 • 

43.3K Messages

5 m مضت

We've never understood why DIRECTVhelp insists on taking non account-specific issues to private chat. That deprives the rest of us from learning what the solution was. Crazy. 

DIRECTVhelp

Community Support

 • 

16.4K Messages

5 m مضت

@Mike_23456, we want to help you and clarify all your doubts about the sports recordings. 

Let's try these steps to schedule an Event or Team Recoding and to set up Auto Record extension for Sports and Live Events: 

- Use the remote control to find game in the Guide. Press Select.
- Press Record Options
- Details of next screen include options to record team or event. 
- Press Select to Record this Game or Team.
- Recording confirmation screen will appear. 
- Press OK, to return to live TV.

Sports and Live Events may go over scheduled time. Auto extend, allows the system to automatically extend recording. This feature is available in two places: Recording confirmation screen and in the More Info screen after the program is set to record. Also, keep in mind the feature is only available for qualified events. 

If further help is needed, please let us know. We'll be here for you.

Maria, DIRECTV Community Specialist

Voyager

 • 

1 Message

2 m مضت

I am having the same issue and it is infuriating. I recorded the golf tournament today, it went into a playoff, and my recording cut off before the end of the playoff. This has happened to me on several sport event recordings. I am so frustrated. What's the point of a DVR if it doesn't record the entire sport event? Please fix this ASAP. AUTO EXTEND IS NOT WORKING.

litzdog911

ACE - Sage

 • 

43.3K Messages

2 m مضت

@claudepi 

Never rely on AutoExtend. Always set a recording for the show that's on after your golf game. 

New Member

 • 

65 Messages

2 m مضت

@claudepi   Was it the Women's British Open?   The auto-extend only applies to the NFL, MLB, NHL, and NBA leagues, NCAA Football and Basketball (Division I), Soccer (UEFA, FIFA) and PGA Tour Golf, although as we have seen it does not seem to be very foolproof even for these events.


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.