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New Member

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5 Messages

Thu, Nov 25, 2021 5:42 PM

Excess Channel Buffering and Sync Issues

For almost 3 weeks I've been having issues with dropped connections from the Streaming App on Smart TV's running on a FiOS backbone. Issues range from excess buffering, voice sync, screen lockup, a screen blip that throws the signal out of sync or black screen from dropped signals.

The only Source I'm having these issues with is the DirecTV Stream source. Any other service I use has zero issues.

The only resolve I've found so far is restarting the TV and sometimes I might have to do it more than once.

Are there any others out there having these problems? It's quite annoying, especially when you're in the middle of one of your favorite programs and the entire signal is dropped or locks up with a buffering signal and many times resumes with an un-synced signal.

litzdog911

ACE - Sage

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40.8K Messages

2 d ago

Others here have reported that issue with the Samsung App. It's up to Samsung to fix their App. You'll have better luck with a DirecTV Stream box, or streaming device (e.g. Roku). 

New Member

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5 Messages

2 d ago

The App was fine until the transition from AT&T to DirecTV.

litzdog911

ACE - Sage

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40.8K Messages

2 d ago

That transition happened a while ago. Seems like only recently we're seeing lots of posts of issues with the Samsung App. 

Ludwick577

New Member

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469 Messages

2 d ago

Directv stream service is not the problem, it's the Samsung tv app. I have a Dtv stream box and have zero issues. U need to contact Samsung if you have issues with their app.

(edited)

DIRECTVhelp

Community Support

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12K Messages

2 d ago

Hello @g_mingolelli! Thanks to @litzdog911 for your spot on comment! 

 

In addition, uninstalling and reinstalling the DIRECTV STREAM app may help resolve various concerns.

 

For further assistance, do not hesitate to reach out.

 

Faith, DIRECTV Community Specialist.

New Member

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5 Messages

2 d ago

I just did a fresh install of the DirecTV App.

I'll post any issues or successes as needed....

DIRECTVhelp

Community Support

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12K Messages

2 d ago

Hello @g_mingolelli! Thank you reaching back out to us.

 

Awesome, please do keep us updated. We are here and happy to assist you!

 

Thank you for choosing DIRECTV STREAM!

 

Faith, DIRECTV Community Specialist.

New Member

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5 Messages

21 h ago

Last night I continued to have the same issues after a clean install of the DirecTV app. I might mention I even installed it on an external thumb drive, making sure the TV's memory wasn't burdened.

Today, I set up  virtual server port forwarding for the TV. I assigned one port for the TCP and another for the UDP.  I know many of you might not be able to do this but this can also be accomplished by assigning your device to the DMZ setting in your router.

As of this writing I haven't experienced any problems. Hopefully this cures the frustrating issues many of us have been experiencing.

(edited)

New Member

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11 Messages

20 h ago

To all those here who are blaming the DTV Stream app problem on Samsung.    I spent 1 hour 45 minutes one the phone today with Samsung Support. They remote-managed my tv and went through extensive testing and resetting of the Smart TV hub, assigned a fixed DNS to the TV, and rebooted the TV twice in the process. All of my personally-added apps (DTV Stream, Amazon Prime, HULU, Pluto) were deleted and I had to add them all back one at a time.  At the end, NOTHING was improved or fixed in the DTV Stream app. Still freezes intermittently (and frequently) or completely blacks out (video and audio) and then pops back on after 15 to 20 seconds with audio changed to "Alternative", or Spanish, requiring me to manually pause the movie and go into the DTV settings and switch back to Default audio (English).  Samsung verified twice that they DO NOT OWN nor technically manage the DTV Stream app. They only license the app from DTV. Problems with the app must be directed at DTV Support. Samsung Support gave me a case number to provide to DTV in case DTV tries to blame Samsung.  This is getting pretty frustrating.

Ludwick577

New Member

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469 Messages

20 h ago

LOL Of course Samsung is not going to admit they are at fault. 

New Member

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11 Messages

20 h ago

Ludwick577, Samsung put it in writing and emailed it to me. And provided a case number. This is not a case of "he said, she said".  I am seeking knowledgeable technical support, not sophomoric finger-pointing. Thank you.


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