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E

New Member

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1 Message

Tue, Oct 5, 2021 4:27 AM

Fast forward and rewarding

After the update, these items are very frustrating.  The fast forwarding available is 1 minute.  The interaction is delayed and I can’t see how forward it has gone.  Please make improvements quickly.  This will be a reason to switch streaming services

TexasBrit

ACE - Expert

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13.4K Messages

2 m ago

yes, it's a mess. I don't know why they did this.

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hi @Erod2727 thanks for bringing this to out attention.

The fast forward option on live shows is available only through the DIRECTV STREAM box. You can fast forward for 15 seconds in other devices but only on the recordings.

Let's try to reinstall the app again in order to fix the Fast Forward issue.

Let us know how it goes, we'll be glad to help.

Katherine, DIRECTV Community Specialist

New Member

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4 Messages

1 m ago

It's horrible and glitchy since the update. You should be able to fast forward on demand shows but it just jumps around and freezes. A reason to cancel 

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hi @Ap20001, thanks for sharing that to us.

We are always looking to improve our service and our customer experiences are valuable. To resolve the fast forward issue, you can uninstall and download the DIRECTV APP again.

1. Go to your device's app store: Apple App store. Google Play store. Amazon for Android.
2. Select the DIRECTV STREAM app and follow the prompts.

Let us know how it goes.


Julian, DIRECTV Community Specialist

New Member

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4 Messages

1 m ago

You all know that uninstalling the app doesn't help so why keep suggesting that. Fix the issue!


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