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Z

New Member

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5 Messages

Saturday, October 8th, 2022 11:57 PM

Fast Fwd 15 Seconds Does not Work

I just got the stream device and it clearly says in the instructions that pressing the fast forward button twice fast forwards 15 seconds, but it does not. I just makes the recorded program fast forward even faster.  This is really important to us to easily move through commercials without having to catch the FF and stop it before it gets too far into the show after the commercials.

Frankly, I am not impressed.  Can someone explain to me what is happening? If that function does not work, they need to change the documentation that came with the device.

Accepted Solution

New Member

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5 Messages

4 months ago

I tested it using the right and left navigation buttons and it worked!  Thanks everyone!  Now, DirecTV, please either correct your instructions or put a correction sheet in with the box so people have the correct procedure.

Thanks everyone for your help.

litzdog911

ACE - Sage

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44K Messages

4 months ago

Pressing the right arrow should jump ahead 30-sec. 

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

Hello @zjsurfer , thanks for reaching out.

We want you to enjoy the best of DIRECTV STREAM. To better help, can you please confirm if is there any error when trying to Fast Forward? Also, are you having this issue with recording commercials only?

 

 

We'll be waiting for you.

 

 

Nahira, DIRECTV Community Specialist

 

New Member

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5 Messages

4 months ago

@DIRECTVhelp , no error message. Problem is that following the directions that came with the streaming box (pressing the ff button twice) causes it to fast forward faster rather than fast forwarding 15 seconds. Also, I am not trying to record commercials. I am trying to skip them on DVR recordings.

litzdog911

ACE - Sage

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44K Messages

4 months ago

Did you try pressing the RIGHT ARROW button instead?

Not sure what directions you're seeing, but they're wrong. 

New Member

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5 Messages

4 months ago

I'm sorry if I seem to be ignoring you. I am not. I don't have anything on the DVR to try it right now and it has been too busy a day for me to try to test it.  I plan to tonight.

My response to the directv help response was when I first got up this morning and was meant to tell them their documentation is wrong.  It really bothers me when a major company gives the consumer instructions that are totally inaccurate.

Here is the exact wording on the Directv Stream Device Setup Guide.

On the page about the remote, it says "Press the (shows the button with two small right arrows) twice to skip ahead 15 seconds."  It is in the blue sidebar next to the picture of the remote.

I assure you that I will test this later when I am home and have something recorded to test it on. I really do appreciate your feedback and sorry if I seem rude. It is not intentional. 

I  will let you know what happens.

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

Thanks for bringing this to our attention, @matcarl.


Here you'll find some helpful tips to troubleshoot common app issues. Please give them a try and let us know if the issue persists.


We'll be attentive to your response.


Karen, DIRECTV Community Specialist

New Member

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5 Messages

4 months ago

@DIRECTVhelp I am not having app problems. If you read my original query, you will see that my problem is that the remote does not work according to the instructions, specifically, how to fast forward 30 seconds.  I will be trying the suggestions by the other users.

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

Perfect @zjsurfer . Please let us know how it goes. We'll be attentive to the results.

 

Emmanuel, DIRECTV Community Specialist

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

@matcarl, we just want to make sure everything is working as expected. 

 

Here you can find the step by step to fix sound out of sync issues. Let us know how it goes. We'll be attentive to your response to make sure everything is fixed, so you can enjoy your programming without interruptions. 

 

Karen, DIRECTV Community Specialist

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

Hello @zjsurfer, we are glad to know everything is working as expected.

 

 

Thank you for the heads-up. Your feedback will be forwarded to the right team. We are working hard to improve our service, and let our customer know about new features and updates. 

 

 

If further assistance is needed, do not hesitate to reach us. We will be happy to help you.

 

 


Nahira, DIRECTV Community Specialist.


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