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C

New Member

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2 Messages

Sun, Sep 26, 2021 1:59 AM

Help regarding TV Blur Issue

TV pic is blurry for the first 10 secs when changing channels

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @cmonsanto, We are happy to help.


Try these tips to avoid a blurry or frozen picture when you watch DIRECTV STREAM. 


Let us know how it goes


Katherine, DIRECTV Community Specialist

New Member

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2 Messages

2 m ago

I did most of the suggestions that I can possibly do, not resolved. It's only the Samsung TV, my mobile and other devices are ok, Other apps in the TV are working good. Direct TV streaming in other TVs are good. It's only direct streaming in Samsung TV. In fact two of my smart samsung TVs.

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Thanks for the update @cmonsanto


Try these options first to fix many picture and sound issues with the DIRECTV STREAM app.

1. Confirm your TV is compatible with the DIRECTV STREAM app.
2. Close and reopen the DIRECTV STREAM app.
3. Check your TV for software updates.
4. Uninstall and then reinstall the DIRECTV STREAM app.
5. Restart your TV.
6. Make sure your TV is connected to your home network. On your TV, select Settings, and then Network. Choose Network Status. You’ll see images of your TV, router, and internet as they connect in that order. Look for 3 dots between the images to show you’re connected. See an X? You’ve lost your connection.


Also, here is a list of compatible devices with DIRECTV STREAM


Katherine, DIRECTV Community Specialist


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