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C

New Member

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2 Messages

Thu, Nov 24, 2022 10:40 PM

Live TV will not die (after closing out, changing tabs, anything)

New to service but above avg nerd level. Installed DTV app on multiple devices and immediately set preferences to NOT start Live TV on launch and but to enable Mute on launch (poor UI design btw - use consistent enable vs disable). Makes no difference whatsoever. I get that it's a device-specific setting but it just gets ignored. THOU SHALT WATCH LIVE TV REGARDLESS OF CHOICE.

If I start another program, then pause it and go to another tab, you guessed it - LiveTV starts again. Switched to messaging on my phone to respond to the tech and the Live TV window popped up again on top of the screen. Closed it, went back to the app. Popped up again! All other devices weren't just logged off but were shut down.

Worse, the Live TV window takes up the top third of the WatchNow screen. I pause the show and mute it but as soon as I switch to OnDemand, BOOM there's a little floating Live TV window playing with audio on. On my phone I can't even close it. I have to click it to make it full screen, then pause it, then go back to the app. Switch to another tab and there it is again playing live. It's like the worst popup ads on dodgy sites.

Pretty much the same behavior across six different devices - iPhones, iPads, Windows PC. Online tech support wasn't helpful though did say they'd escalate. The LiveTV window being rammed down my throat makes the app near unusable. All devices/apps/OS settings are updated. 

This happens regardless of whether we connect via CenturyLink fiber or Xfinity cable. We're on a trial period but based on the app behavior so far, we're likely to drop DirecTV and somehow use CL fiber and XF cable. However horrible Xfinity is, you can wrangle the settings to at least find shows easily and not have to play whack-a-mole with popup screens Every Time You Switch Tabs.

I'm open to suggestions! Thank you in advance for your help!

DIRECTVhelp

Community Support

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16.8K Messages

6 days ago

 

Hello @Cancelculture, thanks for reaching us.

We'd like to take a closer look at this specific situation and keeping in mind that it happens in multiple devices, it'd be necessary to have a live interaction to review the details together.

We will send you a private message, so we can begin working on this situation and give you the next steps to take. Meet us there.

Fernando, DIRECTV Community Specialist

New Member

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2 Messages

6 days ago

Thank. Someone messages at 1 am my local time. I replied this morning but it timed out and the chat is gone.


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