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Community Support

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20.4K Messages

Friday, September 2nd, 2022 7:27 PM

Loading Issues on Roku? Help Us Investigate!

Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!

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New Member

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1 Message

2 years ago

Yes.

4630RW - Roku Premier+

YR005U051149

11.0.0 build 4193-29

and

Roku TV 7130X

TCL model 50S423

YN00F2878610

both running DIRECTV stream app

Version 3.30

build 3320103

ACE - New Member

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3.1K Messages

2 years ago

@BlixStZoo Have you tried to "exit" out of the app using the exit popup to see if the loading issue you are experiencing still happens after? This would explain why some people are experiencing this issue and some aren't. 

(edited)

New Member

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20 Messages

2 years ago

@Ludwick577  not sure why we'd have to do that as we never had to do that before. Plus there's no rhyme or reason as to when the app suddenly doesn't want to load causing us to have to delete and reinstall the app. Some days there's a problem once or twice a day, other days there's no problem at all.

ACE - New Member

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3.1K Messages

2 years ago

@BlixStZoo I'm trying to troubleshoot the issue so Dtv can issue a fix. Again, a similar loading issue happened with Firesticks a few months ago --Dtv figured it out and a software fix was issued. And it had to do with users using the home button instead of the popup exit. That issue happened out of the blue as well. Can you exit using the popup box then start the app again.. I'm trying to help figure out what in the software is causing the glitch. 

(edited)

New Member

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20 Messages

2 years ago

@Ludwick577  wow...I didn't think I was being hard headed in saying that there's no rhyme or reason and simply questioning why we should have to exit. I plan on trying it, but since the problem doesn't happen every time I was merely pointing out that it might take time to see if that is the issue.

ACE - New Member

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3.1K Messages

2 years ago

@chasf00 The guide issues were happening because the app wasn't loading properly. 

@BlixStZoo What is your current Dtv stream app software version? Do you know if there was a recent update?

(edited)

New Member

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20 Messages

2 years ago

@Ludwick577  version 3.30. I check for updates everyday.

New Member

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4 Messages

2 years ago

Yes

ACE - New Member

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3.1K Messages

2 years ago

@BlixStZoo Looks like the 3.30 version came out around Aug 20th or so. Not everyone gets updates at the same time so that's probably why some people are seeing the issue--and some aren't.

New Member

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4 Messages

2 years ago

Yes

New Member

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48 Messages

2 years ago

I don't think exiting the app has anything to do with this problem.  I never formally exit the app.  I just hit the home button on the Roku remote to close it and I have never had this problem.

Tutor

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5 Messages

2 years ago

The DirecTV Streaming app freezes. We have to uninstall the DTV app and reinstall once a day. Please advise. Thanks. 
Roku Express 4K+ 2021
Model #3941X
SER # SO7P2190GCDD

New Member

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4 Messages

2 years ago

Yes

New Member

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4 Messages

2 years ago

Previously said yes, but wanted to give more detail.  All 3 TV's have the same problem (directv app locks up, have to delete channel and reinstall app).

Roku TV C168X

TCL model 65S431

SW version 11.0.0 build 4193-93

Directv app version 3.30, build 3320103

Roku TV 6112x

TCL model 55US57

SW version 11.0.0 build 4193-93

Directv app version 3.30, build 3320103

Roku TV 5133X

TCL model 32S3750

SW version 11.0.0 build 4193-93

Directv app version 3.30, build 3320103

Teacher

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23 Messages

2 years ago

You can’t exit the app at all. The app acts like it is loading and then doesn’t. There’s not an option to exit other than pressing the home button to get out. 


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