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DIRECTVhelp
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Community Support

Community Support

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16.9K Messages

Friday, September 2nd, 2022 7:27 PM

Loading Issues on Roku? Help Us Investigate!

Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!

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*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

New Member

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4 Messages

5 months ago

Yes,  I am having the same problem with the directv streaming app on two Roku sticks, a Roku streaming stick+ and a Roku streaming stick 4k.  The app sits on the load screen and the only way to fix it is to delete the app and reinstall it.  I have to do this every day.  If it helps, I also have a firestick and it is not having this problem.

New Member

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3 Messages

5 months ago

Mine has been working like normal since last night (Tuesday night).

BlixStZoo

New Member

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20 Messages

5 months ago

So far today I haven't had to delete/reinstall (it still says version 3.30 but my Roku said it updated DirecTV Stream today)

Tutor

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3 Messages

5 months ago

Yes, daily for about 2 weeks.

New Member

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4 Messages

5 months ago

My roku and dtv app are updated and it still will not work on any roku devices. Doesnt come up soon I will be canceling

New Member

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4 Messages

5 months ago

Yes, both the roku and app are up to date but will not play on any of my roku devices, will absolutely cancel if it is not fixed

Juniper

ACE - Expert

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17.7K Messages

5 months ago

Well if you decide to cancel, contact DIRECTV STREAM. This is a public forum of other customers. We cannot do anything to your account.

New Member

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4 Messages

5 months ago

Have not had to reinstall the DIRECTV app on my Rokus for 2 days now. Hopefully, the issue is fixed. I did have to sign on to DIRECTV on all my Rokus for some reason (what a pain). Thanks to all on this forum and DIRECTV for pursuing this issue and getting it fixed!  

BlixStZoo

New Member

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20 Messages

5 months ago

@dpstavros  same here - had to sign on (which I found odd because that occurred a couple of days after I installed the update), but knock on wood no problems since then.

Tutor

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3 Messages

5 months ago

Same here. Have not had to uninstall/reinstall the app for a few days now. But, I have needed to resign into the app on multiple devices.

DIRECTVhelp

Community Support

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16.9K Messages

5 months ago

Hello @Mjswoop, thanks for reporting.

Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) to continue.

Esteban, Community Specialist
a_cone

Teacher

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15 Messages

5 months ago

Problem still occurring and this is after the forced re-login. 

New Member

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4 Messages

5 months ago

DTV says its a roku issue and roku has no phone support, I have done everything that eveyone has said on here and still not working on any roku device but working on everything else, soooo frustrating!!!

DIRECTVhelp

Community Support

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16.9K Messages

5 months ago

Hey @Mjswoop, meet us in private to continue investigating. We're here to help.

Esteban, Community Specialist

New Member

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1 Message

5 months ago

I’m constantly having issues using my directv stream with my roku.  At first it worked great but the last few weeks it’s been awful. Constant problems with content loading, dvr, guide, and saying oops we can’t access this or hmm this seems to be taking longer to load etc… it’s very frustrating


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