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D

New Member

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6 Messages

Mon, May 16, 2022 9:29 PM

local channel stations

I am using directv stream through a firestick.  I am in the raleigh durham area but am getting only charlotte area local stations.  how do i  get the local tv channels.  there is no remote with streaming except the firestick.

Accepted Solution

bcbsncjlj

ACE - Expert

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3K Messages

4 m مضت

The zip and home are not being used for the DirecTV Stream app on a Fire Stick. Those are for Amazon marketing. Just like on a Roku. The home is only used with the DirecTV Stream box with location services.  My fire sticks don't even have a home setting.

bcbsncjlj

ACE - Expert

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3K Messages

4 m مضت

Have you moved recently? Are you traveling or what?

New Member

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6 Messages

4 m مضت

Yes I moved 2 weeks ago.  

bcbsncjlj

ACE - Expert

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3K Messages

4 m مضت

Did you change your billing address to the new address? 

New Member

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6 Messages

4 m مضت

yes

DIRECTVhelp

Community Support

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16.4K Messages

4 m مضت

Hello @DAjohn0424 we know how important is to be able to watch your Local Channels.

Let us share with you that availability is based on your billing ZIP Code and market area. In this case, it's necessary to update your billing contact info in order to get them.

We'll be here if you have any extra questions.

Eimmy, DIRECTV Community Specialist

bcbsncjlj

ACE - Expert

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3K Messages

4 m مضت

Sign-out of your account. Clear the cache and data. Delete the app. Reboot then re-install.

New Member

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6 Messages

4 m مضت

the address has been changed both the home and billing address and zip are for Raleigh, but I am still getting Charlotte stations instead of Raleigh

New Member

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6 Messages

4 m مضت

ok will try that

DIRECTVhelp

Community Support

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16.4K Messages

4 m مضت

We appreciate the updates @DAjohn0424

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We'll be waiting for you.

Eimmy, DIRECTV Community Specialist

New Member

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6 Messages

4 m مضت

well im here

bcbsncjlj

ACE - Expert

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3K Messages

4 m مضت

Great. Glad you are set.


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