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New Member

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11 Messages

Fri, May 6, 2022 6:46 PM

My DVR is still removing recently recorded shows

We had 10 Mash shows yesterday. These shows recorded this past week. Last week 20 shows disappeared. Today there are 2 shows that just recorded today. The 10 from yesterday are gone along with 18 Hometown and 15 Maine Cabin Masters. All recorded in the last week. We lost other shows, but the is an example of the bad DVR service for the past 5 or more months. Can you hear me Spectrum?

DIRECTVhelp

Community Support

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15.6K Messages

2分前

Hello @BigCraig, we want take a closer look at what's happening with your DVR.

Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) and we'll take things from there.

In the meantime, check the DVR history from the receiver:

1. Highlight the recording in the DVR history
2.The description to the right will display DELETED or CANCELLED.
3.The top of the screen will provide a description of why or how the recording is now missing.

Send us what you're getting. We'll get you the help needed.

Rafael, DIRECTV Community Specialist

New Member

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11 Messages

2分前

The only icon next to the bell is for me to sign out.

Ludwick577

New Member

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1.8K Messages

2分前

Rafael from @DIRECTVhelp  gave you instructions for the Dtv Satellite DVR

@BigCraig Do you have the free 20 hrs of dvr or Unlimited dvr?

(edited)

New Member

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11 Messages

2分前

I have unlimited and I have Direct TV Streaming

GTyz

New Member

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57 Messages

1分前

@BigCraig was this resolved? maybe try to cancel the series and record them again? It might be a glitch behind scenes? I haven't seen automatic deletions happening on my side.... what I know is that DVR makes space for new episodes if you hit the 30-episode limit. Just thought. 

New Member

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11 Messages

1分前

No. They can't figure it out. They say that the shows are being removed in the cloud. We had 7 more Home Town episodes removed last night that recorded yesterday. None of the programs that are being removed are close to the 30 episode limit. I'll try your suggestion to cancel and record.

Thanks, Craig 


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