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Haussm's profile

Contributor

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7 Messages

Sat, Aug 6, 2022 7:39 PM

My PC/Laptop keep getting locked out of DirectTV Stream and my older sbcglobl.net accounts

This used to happen every few months.  When the Att merger happened, the only way to access my streaming was to create another username (not my email).  

It has worked for a couple of years with intermittent interruptions when ATT would make an "upgrade" or some change to the service that I signed up for as a founder.  Lately, this lock-out is happening every day and I'm at the point where I cannot even request a password change.  I've waited on hold for hours and where I'm at now, I have a phone conversation set for Monday.  This is madness.

The strangest thing about this is it only impacts my PC (where I watch TV most of the time) and my laptop.  All of the Apple Tv's and iPhones are fine.  Anyone else see this or know anything?  It's very frustrating.

Thanks for reading!

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

For help with your email accounts, you can try the AT&T Community Forums.

As far as your DIRECTV STREAM account, what do you mean by ‘my computer locks up?’ Have you tried resetting the password on a different device like a tablet or phone? What error code (s) do you receive? 

You telling us the computer locks up is a good start, but it would be helpful to know what locked up means specifically (symptoms or effects) and what OS the PC is running.

(edited)

Contributor

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7 Messages

2 m مضت

Thanks for your response and I apologize for my vague description.  When I mentioned locked up, it said that I've tried to access my account too many times when neither I nor the wife were home or watching the stream.  Here is the message that I received:

Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.
CARE CODE: 205.2 [LU003]
I have reset this password probably 10x since this has happened and we've been hesitant to reset the password on the phone or any apple tv as we don't want to lose the ability to watch our shows.  
Timing is everything as while I was reading your post, I tried to reset my password, again, and it the request went through.  Before, and I apologize for not keeping the text of the message, it was telling me that it couldn't find my login details.  
Very strange stuff and very irritating.  I had changed my recovery email to another account (not sbc or att) so that if this happens again, I could recover the account.  Just waiting for their email now.
I really appreciate you replying and trying to help me.  Will update when something happens.

Contributor

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7 Messages

2 m مضت

Just a quick update.  The email for the password update still hasn't gone through.  I tried to do it again and this was the message that I received:

Hmm… we can’t reset your password

We don’t have the account details we need to reset your password right now. To get help, call 800.288.2020.

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @Haussm, we understand how important it is to have access to your service at all times.

Please try to reset your password in a different device, and let us know if you get the same error message.

We'll be attentive for your answer. 

Jersson, DIRECTV Community Specialist  

Contributor

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7 Messages

2 m مضت

Thanks, Jerrson!

I logged out on my phone and tried to reset my password.  I now am receiving the same message that I received a little bit ago on the pc

Hmm… we can’t reset your password
We don’t have the account details we need to reset your password right now. To get help, call 800.288.2020.

Now Stream will not load up on my phone.  I appreciate that you tried to help with your suggestion.  I have a scheduled call from someone at 8:40 a.m. (CST) on Monday.

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

I appreciate your following the steps suggested, @Haussm

In this case 205.2 error code appears when a customer attempt to sign in 12 times incorrectly within one hour. For this reason, it would be necessary to wait 24 hours before attempting to sign in again.  

Once the 24 hours has passed, you can try to log in using your DIRECTV STREAM credentials. If you need help resetting the password, you can check the previous link shared. 

If you still need help, let us know. We'll be happy to help you out. 

Jersson, DIRECTV Community Specialist

Contributor

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7 Messages

2 m مضت

Jersson,

I appreciate your response.  With how web browsers are these days (Chrome) our passwords are saved and it's a "click and go".

We are not trying to log in 12 times in any day.  On my first attempt I get this message.  It seems clear that someone is trying to hack into this account (why, I don't know).

I will watch on my Apple TV's for now and hopefully get some answers on Monday.  Thank you for your help.

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

We get your point, and we really appreciate you confirm that information with us, @Haussm.

If you want, we can try to reset your password tomorrow when the 24 hours has passed. We'll be glad to give you a hand on that process. 

We'll be waiting to continue with the assistance at the best time for you

In case any further assistance is needed, don't hesitate to reach us back.

Jersson, DIRECTV Community Specialist

Contributor

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7 Messages

2 m مضت

Well, this is unfortunately predictable.  After spending 40 minutes with a very nice and helpful tech yesterday, I was able to access my Dtv stream account again on my PC.  She was awesome!

Today, unfortunately, after returning home for some errands, I thought that I would watch some tv.  Nope.  Same error message as if I have been trying to log in too many times.

Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.
CARE CODE: 205.2 [LU003]
I wasn't sure what to do so I just bit my lip and tried to reset my password, again.  Got this message, again.

Hmm… we can’t reset your password

We don’t have the account details we need to reset your password right now. To get help, call800.288.2020.

I know that it has been way too early to expect the escalation that I've been told would happen with my account but I'm running out of patience.  I deleted the cache and cookies for the site as instructed and it still happened.

I think that I need to change my username to something way different as it seems that I've made someone's list.  Frustrating.

Contributor

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7 Messages

2 m مضت

Well, 

35 minutes into the excellent elevator music and getting passed around like someone's problem, I'm sitting here with a locked account.....again.

I just can't understand how a company this large can have this slow of a response.

@DIRECTVhelp  I'm asking for that support that you have offered.  I'm available when you have someone available to be on the phone.  

Can I at least a link to change my username?  This way I can troubleshoot this on my end....

Thank you.


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