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New Member

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2 Messages

Sun, Jan 23, 2022 11:01 PM

New cell phone

Do I need to remove my old cell phone so that it does not count on my 3 device total when away from home?

Accepted Solution

bcbsncjlj

ACE - Expert

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3.3K Messages

10 months ago

No. It's 3 active streams at one time. You can install the app on 1000's of devices but only 3 can be active at one time.

New Member

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2 Messages

10 months ago

Thanks

bcbsncjlj

ACE - Expert

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3.3K Messages

10 months ago

Anytime.

DIRECTVhelp

Community Support

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16.8K Messages

10 months ago

Hi @dcrazy16 here to bring some clarity!

The answer is no, you don't need to remove your old cell phone, so it does not count on your three streaming devices

It's three active streams at one time, no matter how many devices are logged on the account.

Also thanks to @bcbsncjlj for your prompt and accurate response.

Luis, DIRECTV Comunity Specialist

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