New Member
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21 Messages
no sound
After all the problems I've had with the streaming device, I finally got one that works perfectly and has done so for weeks, so I want to avoid sending it in. Here is my problem. Amazon Prime and Showtime keep losing sound. Not on everything, but it usually means I have to use the reset button. I'm not sure if it is on all of Showtime or just the app. It would be a minor annoyance, but it takes so long to reset, and I had to do it twice today. I've tried completely unplugging device then reset and did not help. I thought I could just leave the device on all the time and just turn off the TV, but when I turn off the TV the device turns off as well, even though I used the TV remote to do it. Has anyone else experienced something like this?
bcbsncjlj
ACE - Expert
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3.8K Messages
2 months ago
Make sure sound is set to stereo and resolution is 1080 not 4K.
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Tiger593
ACE - New Member
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742 Messages
2 months ago
I would check the app on a phone or tablet to see if maybe the app itself is having sound issues. If the same thing happens on the app on a different device then it is the app if it is only happening on the Directv Stream device and it plays fine on everything else then I would contact customer service about it and see what they have to say.
(edited)
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