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J

New Member

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1 Message

Wed, Sep 8, 2021 5:43 PM

Not letting me log in

I’m allowed to log into your website, but not the Sunday Ticket App. It keeps saying “We couldn’t find this email address and password combination on file. Please try entering your info again.” I have changed my password and it’s still saying the same thing. I need to know how to get in before Sunday, please and thank you.

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hi @Jcakajarcon1 Thanks for reaching out.

Verify the latest version of the NFL app is installed in all the devices, we can get this version by uninstalling the app again, once done, sign in again.

Let us know how it goes.

Manuela, DIRECTV Community Specialist.



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New to the Community? Visit the Community How-To and Guidelines to get started.