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GrandPa-Jets's profile

Contributor

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3 Messages

Fri, Aug 5, 2022 3:38 PM

Oops that was unexpected

What the heck does that mean? It's happening more and more like when you guys started up, it was horrible. I have Amazon and Roku, same with both. Checked internet speed, 700 mbs. So what gives? Not paying $85 a month to be upset.

New Member

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1 Message

6 d前

Same issue here on Fire Stick and iPhone app. Hope they resolve it soon.

New Member

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5 Messages

6 d前

I have seen it more in the past couple of weeks as well, using the DirecTV Stream HW.

lou_do

ACE - New Member

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288 Messages

6 d前

When you said you checked the Internet speed, was it done with an app on the device, or at the router?

DIRECTVhelp

Community Support

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16.1K Messages

6 d前

Hello @jbatl we understand the importance of having our service working at its fullest. 

Sometimes, this error messages could be related to the device compatibility. Here, you can check all the devices and software versions, our service works with. Let's make sure both the Fire Stick and the iPhone are updated to their latest versions of the software and try again.

If the issue persists, let me know I'm here for you. 

Josue, DIRECTV Community Specialist 

DIRECTVhelp

Community Support

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16.1K Messages

6 d前

Thanks for bringing this to our attention, @lotbass.

We want to ensure you can enjoy all the programming at all times. Let's try the next steps to fix common directv app issues, so we can get this solved as soon as possible.

Please let us know how it goes. Here to help!

Daniela, DIRECTV Community Specialist 

New Member

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1 Message

6 d前

Oops that was unexpected ERROR MESSAGE. I've done what was recommended i.e. Delete App from ROKU, restart the device, update app, etc. 1 hour later still receiving the same message. I cannot pivot away from yhe channel it is stuck on either. All other Apps work just this one. Please fix ASAP. Thank you.

DIRECTVhelp

Community Support

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16.1K Messages

6 d前

Hi @nikkibella, we want to get your services back on track.

Let's meet in a Direct Message to take a closer look on the DIRECTV STREAM app. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Jhoel, DIRECTV Community Specialist
litzdog911

ACE - Sage

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43K Messages

6 d前

Something must be wrong on DirecTV's end. I see this sometimes, too, when first launching the app or turning on my DirecTV Stream box. Changing the channel always fixes it. 

Ludwick577

New Member

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1.9K Messages

6 d前

Not seeing that message here on the Dtv Stream box (Osprey) 

(edited)

litzdog911

ACE - Sage

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43K Messages

6 d前

@Ludwick577 

Yeah, it doesn't happen very often. I've seen it maybe 3 times in the past couple of weeks, both on my DirecTV Stream box and Roku.


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