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New Member

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8 Messages

Sun, Dec 5, 2021 5:42 PM

Other Streaming Not Buffering

In response to previous comment.  Direct TV streaming is the only one buffering and lagging, for me.  My Netflix, Hulu and Disney+ does not buffer or lag.

Have reset Samsung TV (device) and accomplished all the "fix actions" save for connecting directly (RJ45), which is not currently feasible - router is upstairs, TV is downstairs.

Accepted Solution

Official Solution

litzdog911

ACE - Sage

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43.7K Messages

1 year ago

Lots of reports here with the Samsung DirecTV Stream App. Have you tried deleting and reinstalling that App?  Supposedly there's an improved update available. 

bcbsncjlj

ACE - Expert

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3.3K Messages

1 year ago

Chances are that you are experiencing buffering somewhere along the data path. Comparing multi-stream service like DirecTV Stream to single streams services like Netflix is like comparing apples to oranges. They are not the same.

bcbsncjlj

ACE - Expert

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3.3K Messages

1 year ago

Multi-feed from different broadcasters located in multiple locations. For instance I receive my ABC from a different local broadcaster then you. Both come thru DTV Streams backbone but go to different ISP providers who broadcasts to their subscribers. We probably never receive the same broadcast from the same content delivery provider.

New Member

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8 Messages

1 year ago

Will do that now (uninstall and reinstall), reason I posted my other streaming apps is someone asked previously about if I were having issues.... understand the apples to oranges analogy with streaming.

bcbsncjlj

ACE - Expert

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3.3K Messages

1 year ago

Just answering your multi-stream question. As for the Samsung TV issue if that is your concern then they are having issues. The Samsung app has always been inferior and problematic since conception. Many are reporting issues with the set. An external streaming device has always been the preferred way to stream. 

DIRECTVhelp

Community Support

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16.8K Messages

1 year ago

Hey @TexasTater, we're here to hep you.

Try these tips:
  1. Check for app updates in your app store. If an update is available, install it and restart your device.
  2. Check for device software updates and install.
  3. Close and restart the DIRECTV STREAM app.
  4. Reboot your device.
  5. Uninstall and reinstall the DIRECTV STREAM app.


    Let us know how it goes or shoot us over your account information so we can take a closer look.  


    Johnatan, DIRECTV  Community Specialist
litzdog911

ACE - Sage

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43.7K Messages

1 year ago

I doubt it's a DirecTV Stream issue. Most of these reports are coming from Samsung TV owners using the Samsung App. 

New Member

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4 Messages

11 months ago

Im having this same issue. We used Fubo and it was great but limited sports.  We got DirectTV because they had the NHL but can hardly watch a game. Is there a workaround?

bcbsncjlj

ACE - Expert

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3.3K Messages

11 months ago

If you have a Samsung Smart TV then no. Suggest that you invest in a external streaming devices if still want to pursue the service.

New Member

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2 Messages

10 months ago

I cant believe that this app has had the problem for years and ATT refuse to fix it, the app drops out, I back it up, and it drops out at the exact some spot.  Its not my TV, other apps work fine.  The app is up to date. My internet tests at 450MB Down and 20 up, so that isn't the issue and is in direct line of the router. The TV is on the approved list. This is the only app on the Samsung TV that acts this way(Hulu, Netflix, Prime, heck even free apps like tubi work just find. Fix the app!!!!

bcbsncjlj

ACE - Expert

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3.3K Messages

10 months ago

As has been previously mentioned, use an external device if you still want to pursue the service. You are just preaching to other subscribers here in this forum. It's obvious they have no intentions to fix the app. Rant will get you nowhere from here.

New Member

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2 Messages

10 months ago

Not purchasing anything because they won't fix it.  The software needs fixed or don't offer it.  It's bad business and crappy service for a company so huge

bcbsncjlj

ACE - Expert

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3.3K Messages

10 months ago

Then you will just have to live with it wait is! Obvious they have no intentions to fix it.

litzdog911

ACE - Sage

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43.7K Messages

10 months ago

@dealsproffitt 

It's certainly your choice if you don't want to purchase a $30 Roku or FireStick to solve this issue. Bottom line is that native TV apps have never been very reliable, and it's unlikely that the Samsung app will ever be truly fixed. I agree that they should drop it from the supported devices list. 

New Member

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4 Messages

10 months ago

dealsproffitt

Just do what I did. Sign up for another service. I signed up for Fubo and its so much better.

(edited)


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