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BJackson55
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New Member

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19 Messages

Saturday, May 14th, 2022 2:28 AM

Pixelation on CBS out-of-home stream on Directv Stream device

Any reason why CBS and NBC (could be others) are pixelating and skipping on audio? It’s for my out of home streams using a Directv stream box. The network connection is great and other channels do not pixelate or skip on audio. We watched our local sport channel ATT SportNet for 4 hours with no issues. Immediately switching over to CBS having issues every minute. One thing I did notice was the speed test run on the device would show 9mbps (which says is good for streaming) meanwhile my phone on the same network laid right on top of the box is getting 350 down…. Confusing…..

Accepted Solution

BJackson55

New Member

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19 Messages

2 months ago

Update:

it has been 7 months since Directv Stream said they would open a case and look into this when I contacted support. I have gotten no follow-up and when I call support to ask I go through the same thing over and over. I posted another item on the same topic here and was told by the community that it’s my problem and I must call the local broadcast stations to fix the pixelation on behalf of Directv Stream. I think that’s a terrible answer especially since I am the one paying for this service. The final answer here is: if you live in an area where your local stations are pixelating and you have a solid internet connection, drop Directv Stream and try another streaming service as they will not fix the problem.

DIRECTVhelp

Community Support

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16.9K Messages

9 months ago

Hi @BJackson5, thanks for bringing this out to our attention, we are here to help.

Have you tried to restart your DIRECTV STREAM device? Also, you can try using an Ethernet cable to connect your DIRECTV STREAM device instead of Wi-Fi.

You can also check here for further help with picture or sound issues on your DIRECTV STREAM device.

Please, let us know how it goes.


John, DIRECTV Community Specialist
BJackson55

New Member

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19 Messages

9 months ago

Small update. The only channel that has been pixelating is CBS (or WSEE being the local channel). I am seeing it on two of my Directv stream devices which I have restarted and plugged directly into my router. No other channel is pixelating (that we have been watching). I also watched CBS (KDKA local) on my fire stick in the same location (since you don’t have location services implemented for the fire stick I get my home local channels when I’m away from home) and it did not pixelate. Is it possibly an issue with the local WSEE broadcast?

DIRECTVhelp

Community Support

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16.9K Messages

9 months ago

Thanks for the update about your local channels, @BJackson55. We're still looking for the root cause of this situation.

Could you please confirm for us your ZIP code and county? We want to take a closer look at your channels.

Johan, DIRECTV community Specialist
BJackson55

New Member

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19 Messages

9 months ago

16411 - Erie County

DIRECTVhelp

Community Support

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16.9K Messages

9 months ago

Hi @BJackson55, thanks for sharing this information with us. So far there's nothing reported in your area.

Let's meet in a Direct Message to take a closer look at your account and the situation with your local channel. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Johan, DIRECTV Community Specialist

New Member

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1 Message

9 months ago

CBS channel just states there is a problem with this channel for us. This is happening on all 3 DT Streaming devices. We noticed it yesterday for the first time.  Our zip code is 32563.

DIRECTVhelp

Community Support

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16.9K Messages

9 months ago

Hello @dkeyes04 thank you for bringing this to our attention.

We want to get your CBS channel back on track, and that's why our specialized team is working to find a solution. We'll appreciate if you bear with us. In the meantime, let us give you a hand by following the next steps to troubleshoot this issue with your DIRECTV STREAM devices.

We'll be here if you have any extra questions.

Julian, DIRECTV Community Specialist

BJackson55

New Member

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19 Messages

7 months ago

Update: This is happening on all local channels, CBS, NBC, ABC. I do not get this at home or at other locations. Only in Erie county using the Directv Stream boxes. I have not watched enough on my phone to see if it happens on mobile.

you had mentioned some kind of Directv inbox chat but I don’t see any icon next to the bell on my mobile phone…

BJackson55

New Member

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19 Messages

7 months ago

My box is now wired to my router for the best possible connection and I’m still getting pixelation on the local networks. What’s going on??

New Member

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5 Messages

3 months ago

CBS pixelating on recordings only.  Only CBS.  I restarted the box multiple times. Plugged, unplugged.  95618 is zip code.


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