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spgregg54's profile

Observer

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4 Messages

Thu, Oct 14, 2021 11:02 PM

Scrolling is Not Working Properly in the New Version of the app (AppleTV)

You should be aware of this issue - many people have commented in the forum (Version 4.0.23 on Apple TV 4k doesn't work right with Harmony remote. | DIRECTV Community Forums). Please provide a resolution.

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hi @segask thanks for bringing this to our attention.

We understood you have issues scrolling properly using the Harmony Remote on the latest version of your Apple TV.
Could you confirm if are you experiencing the issue only with the DIRECTV STREAM app? if so, please remove the app and reinstall it back.

Let us know if that works!

Daniel, DIRECTV Community Specialist

Observer

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4 Messages

1 m ago

Yes, it is only with the DirecTV app. I did delete and reinstall the app and, so far, it seems to be fine. Thanks!

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

@spgregg54 That's great to hear!

Thank you for letting us know it worked, and don't hesitate to reach back to us anytime.

Have a nice day!

Daniel, DIRECTV Community Specialist

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