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9 Messages

Wednesday, September 13th, 2023 1:36 PM

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Why all of a sudden is my Direct TV Streaming asking me to sign in?  I never did that before.

Accepted Solution

ACE - Expert

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5.3K Messages

8 months ago

You can go here to get to your account.

Community Support

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19.9K Messages

8 months ago

Thank you for bringing this to our attention. You can check the following steps to enable auto sign-in:

1. Go to your account overview.
2. In the "My streaming devices" area, select "manage".
3. In the "auto sign-in" section, change the selector from "Off" to "On".
4. Follow the prompts to complete the process.

Let's meet via PM, so we can further investigate. Juan, DIRECTV Community Specialist

ACE - Expert

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5.3K Messages

8 months ago

What streaming devices are you using?

9 Messages

8 months ago

Where is my account overview and how do I get to it (you are not dealing with a rocket scientist here)

9 Messages

8 months ago

The picture is back, but now the channel number does not appear on the screen....is there a magic cure for that?

ACE - Expert

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5.3K Messages

8 months ago

Do you have your guide set to sort by channel numbers?

9 Messages

8 months ago

I clicked on the "guide" on the remote, but did not see anywhere that I could "set" the guide to sort by Channels

ACE - Expert

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5.3K Messages

8 months ago

Left-hand side under "Sort" in guide. Select numeric.

9 Messages

8 months ago

When in DirectTV and I click on "guide" it automatically reverts back to Samsung TV and there are no options.  I did it four times and every time the same....Sorry to be so uninformed....

ACE - Expert

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5.3K Messages

8 months ago

Are using the Samsung Smart TV app for DirecTV Stream or are using a external device like Roku of Fire Stick.

9 Messages

8 months ago

I have both DirectV Stream and Samsung Smart TV on my TV and I can switch between them with the remote....I think that a power outage here somehow affected the internal part of the TV because I did nothing to change the operation of the TV and when I switched it off one night it was fine, and the next day it was messed up without my help....I have no external device.

ACE - Expert

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5.3K Messages

8 months ago

The app for the Samsung Smart TV is known to have a lot of bugs and is very inferior. There are 100's of posts in the forum on the issues. Most have opted to go with external streaming devices instead of continuing to use the app. I would highly recommend that you consider the option. The external devices are more powerful and support more apps. They also get more frequent updates. At some point, the TV makers just quit supporting in lieu of selling newer TV's, which is their business.

(edited)

Community Support

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19.9K Messages

8 months ago

We'd like to look closely at your issue with the channel guide. We’ll send you a DM to further assist you. Johan, DIRECTV Social Media Specialist.

9 Messages

8 months ago

how will you message me?

Community Support

 • 

19.9K Messages

8 months ago

We've sent you a DM with instructions to help you resolve this, please meet us there. We are ready to help you.  Johan, DIRECTV Social Media Specialist.


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