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J

New Member

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2 Messages

Sat, Jan 15, 2022 1:45 AM

sound degrades when streaming through a roku box (5 TVs - same problem)

eventually the sound either degrades to a scratchiness or at times goes off completely.  Any ideas?

DIRECTVhelp

Community Support

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13K Messages

3 d ago

Hello @jerryb2339, thanks for reaching out to us.

We understand how important is to have the service working fine. Please check the information to Get help with Roku streaming issues to fix the sound inconvenience.

Let us know how it goes.

Catalina, DIRECTV Community Specialist

New Member

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2 Messages

2 d ago

this sound issue has gone on for so long that I have, basically, done everything suggested here - to no avail.

DIRECTVhelp

Community Support

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13K Messages

2 d ago

Hi @jerryb2339, I'll be more than happy to help you. Please, meet us in a DM to start verifying the best options to solve this sound issue. JeynerG, Social Media Specialist 


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