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H

New Member

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5 Messages

Fri, Sep 24, 2021 3:05 PM

Sound Issues

I have been a customer for several years now. About two months ago, we started having sound issues with ATT TV Now and it persists with Direct Stream. We will be watching TV and there will be sporadic buzzing in the audio as we watch. The audio will randomly mute while simultaneously having distorted sound. More often the sound just becomes distorted and staticky. We have Roku Ultras that we recently purchased to replace the ones we have had for about 3-4 years.  This was after we purchased new HDMI cables. We have several other apps that we use on the Rokus and this is the only app with sound issues. Please provide solutions for these issues that are not resolved by following suggestions on your website through the “help” topics. 
Thank you,

Heidi

New Member

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3 Messages

2 m ago

I’m having sound issues as well and have been for a while. We don’t use a roku - just stream the app on our smart tv -  Contacted their support through chat (they tell me it’s fixed) but nope. Still having issues. This is really annoying, especially when trying to watch football games. 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hey @hjzeck13, thanks for creating a new post!

 

For Roku sound issues, we recommend to check this troubleshooting. Also, we would suggest to try using a different HDMI cable just to verify this is not the reason of the sound issues.

 

Let us know how it goes

 

David, DIRECTV Community Specialist

New Member

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5 Messages

2 m ago

Hi David. I ran through troubleshooting and changed HDMI cable. The problem still persists. 

New Member

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5 Messages

2 m ago

Can I send videos to someone so you can hear what I’m talking about?

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @hjzeck13, thanks for bringing this to our attention.

Troubleshoot your DIRECTV Stream app to fix your sound issues on your Roku player.

Also you can reach Roku support to review further options.

Please let us know how it goes, we are here to help.

Mauricio, DIRECTV Community Specialist.

New Member

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2 Messages

2 m ago

I am having the same problem. When I search the web and communities, it seems like there are many others with it. They are all using Direct TV Stream app on Roku.

TexasBrit

ACE - Expert

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13.4K Messages

2 m ago

You need to contact Roku. 


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