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8 Messages

Thu, Oct 7, 2021 2:27 PM

Sound leveling between various channels

We experience major sound level differences between various channels on all of our 3 tv's.  This is a big issue for both my wife and me.  On one tv (Vizio smart) with at&t box s/n ending with ...1359, the AT&T box takes over the functioning of the tv for approximately 5 minutes.  This means that for 5 minutes I can change channels, but I can't raise or lower volume.  So for 5 minutes, if I were to change to ABC network, I can't hear it at all because of the above sound leveling issue.  Both of these issues have existed since day one, 4/18/21.  The other 2 much older tv's don't have the 5 minute unresponsive issue.  I had the remote replaced weeks after install, but that didn't fix anything.  Online, I heard rumors that certain brand tv's don't work with AT&T boxes properly and even Samsung that you use in many commercials have some models that don't function.  What is AT&T doing to resolve this?  This is terrible.

Meanwhile, we've been pestered with 2 attempts yesterday and so far 2 attempts this morning with calls to our AT&T landline from someone purporting to be from AT&T saying that we've been hacked with instructions to go online and make some changes.  


Community Support


12.2K Messages

2 m ago

Hi @snodgrassg, thanks for bringing this to our attention.

We understand you are having sound level issues in different channels. You can click here to check into steps to troubleshoot your services.

Let us know how it goes.

Daniel, DIRECTV Community Specialist



9 Messages

2 m ago

This may help.  Even though all my TVs are not internet-ready or internet-capable, I believe that this issue is similar to using ROKU devices.

I have 7 ROKU devices on TVs at my home.  All but 1 are WiFi only devices.  1 has both WiFi and Ethernet connectivity, which I use the Ethernet connection only.  The one with Ethernet connectivity does not have the sound issues.  The WiFi-only ROKU devices periodically have the sound issues (static, bop-bop-bop noises, volume levels dropping, volume levels increasing).  Like others, I circumvent this issue by changing the channel (during commercials) and then change it back to the previous channel that I was watching, which corrects the problem.   So, it appears (at least to me) that this volume issue is related to WiFi only (at least in my home).  BTW I want to add that the firmware levels of all of my ROKU devices are current and up-to-date.  

It is important to note that no other streaming app has this problem on my ROKU devices.  It is important to note that the ROKU WiFi-only devices have excellent wireless connectivity.

I think it would be beneficial to identify where this problem issue resides.
Hope this helps.


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