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New Member

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5 Messages

Sun, Jan 9, 2022 6:17 PM

Sound warbles up and down in volume for about 10 seconds when initially turning on TV and device then levels out to normal.

Sound warbles up and down in volume for about 10 seconds when initially turning on TV and device with the Directv stream remote then levels out to normal. Have had this service for about 4 months and the problem began about 2 weeks ago. Have rebooted device without any difference. Device located in another room works flawlessly, so far.

Accepted Solution

New Member

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5 Messages

11 months ago

Litzdog911 and DIRECTVhelp,

Thanks to both of you for your suggestions on resolving my audio warble when initially turning on my Directv device for the day. I disconnected my Polk Audio sound bar and use the audio from my Samsung TV and it worked! No sound issues when I turned on the system this morning. Obviously a problem in the sound bar or fiber cable connecting the TV to the sound bar.

Again, many thanks for your time and persistence to help resolve the sound issue.

Rossjr99 

litzdog911

ACE - Sage

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43.7K Messages

11 months ago

DirecTV Stream? This is the satellite equipment forum. I'll move to the correct forum. 

litzdog911

ACE - Sage

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43.7K Messages

11 months ago

What streaming device(s) are you using? Which one has the "warbling" audio issue?  How is that device connected to your TV? Soundbar? AV Receiver?

New Member

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5 Messages

11 months ago

I am using Directvstream receiver device bought from Directv. The audio on my TV is muted and the device is set to operate the audio from my Polk Audio sound bar. The DTv remote setting reflect that sound choice in Settings menu. The sound bar is connected to my Samsung TV with the fiber optics jumper. Connections have been checked and they are tight. The sound goes from normal volume to very low level as though you were taking a volume knob and turning it up and down repeatedly for about 10 seconds then the sound becomes stable at the normal listing level. This only occurs when the device is initially turned on for the day. It can be turned off and on several times during the day and the level comes on properly each of those times as it always has. Also checked for latest software update for the remote and it says it is the current one. Thanks for looking into this issue.

DIRECTVhelp

Community Support

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16.8K Messages

11 months ago

Hello @Rossjr99, thanks for bringing this to our attention.

We want to explore options to improve the sound of your service. Have you recently relocated your sound bar from the device? The distance between the DIRECTV STREAM device and the sound bar might cause the initial delay when you turn on your service.

Also, is your sound bar connected through Bluetooth or a cable? Finally, have you tried to connect your sound system directly to the TV?

David, DIRECTV Community Specialist
litzdog911

ACE - Sage

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43.7K Messages

11 months ago

What happens if you connect the Stream box directly to your TV, bypassing the Soundbar?  

New Member

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5 Messages

11 months ago

Thank you for the reply. I have not moved any equipment around. My soundbar sits directly below the TV and over the DTv device. The soundbar is connected to the TV audio output by a small fiber optic cable. When I went through the set up for my DTv remote, I selected my Polk Audio soundbar as my audio device and the remote control setting still reflects that choice in the Settings menu. The system has worked fine since Sept '21 and about 2-3 weeks ago, this sound issue  manifested itself. Thanks for troubleshooting the issue.

New Member

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5 Messages

11 months ago

Have not tried that but will not be able to reply back to you until tomorrow when I initially turn the system on tomorrow as that is when the problem presents itself. Thanks.

litzdog911

ACE - Sage

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43.7K Messages

11 months ago

Keep us posted. Connecting the Stream box directly to your TV will help determine if the problem is with the soundbar or somewhere else. 

DIRECTVhelp

Community Support

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16.8K Messages

11 months ago

Hey @Rossjr99 thank you for letting us know that.

We will be here once you try the steps we shared with you, in case the issue persists, please do not hesitate to reach us back.

Thank you for your time.

David, DIRECTV Community Specialist
DIRECTVhelp

Community Support

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16.8K Messages

11 months ago

Hello @Rossjr99! We are happy to hear that everything was resolved.

 

If you need additional assistance, do not hesitate to reach out.

 

Thank you for choosing DIRECTV!

 

Faith, DIRECTV Community Specialist.


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