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L

New Member

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11 Messages

Tue, Sep 6, 2022 3:26 AM

starlink and diret tv stream not working

i have starlink and my direct tv stream was working for over a month then today 09/05/2022 it stopped and direct tv stream is giving me an error to try again later or that "your network conditions may be degrading your video stream" and then i cannot get any content. it wont even start the app. I am frustrated. can one help me with this error or do i need to cancel service. 

Ludwick577

ACE - New Member

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2.1K Messages

22日前

What is your internet speed?

New Member

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11 Messages

22日前

I am getting 37 upload but I live in a big house with starlink mesh and it worked until today 

Ludwick577

ACE - New Member

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2.1K Messages

22日前

What about download speed? What device are you using with Dtv Stream?

(edited)

DIRECTVhelp

Community Support

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16.4K Messages

22日前

Hi @lisa90704, thanks for reaching out to us. We're here to help you!

Internet download speed can affect your DIRECTV STREAM viewing experience. We suggest speeds of 8Mbps per stream or more to deliver an optimal viewing. So, if you’re watching DIRECTV STREAM on 10 devices at home, we recommend a minimum speed of 80Mbps.

You can find all the details about internet speeds and video options to use to make the most of your viewing experience here:
http://sm.att.com/63388feb .

If further assistance is needed, please let us know.

Vanessa, DIRECTV Community Specialist

New Member

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11 Messages

22日前

It was working for over a month then just today stopped working frustrating  I have 40mps download 8 upload and it worked until today 

Ludwick577

ACE - New Member

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2.1K Messages

22日前

Which device are you using to watch Dtv Stream.

DIRECTVhelp

Community Support

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16.4K Messages

22日前

Thanks for lettings us know, @lisa90704.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Vanessa, DIRECTV Community Specialist

New Member

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11 Messages

22日前

i am using roku, apple tv, ipad, iPhone etc 

Ludwick577

ACE - New Member

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2.1K Messages

22日前

If you only use 1 of those devices do you still get the same error? Or only when using all 4 at the same time

New Member

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11 Messages

22日前

@Ludwick577 i only use one device at a time but it’s worked for over a month then all of a sudden poof 

New Member

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11 Messages

15日前

@DIRECTVhelp can you please message me i am having the same problem again

Ludwick577

ACE - New Member

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2.1K Messages

15日前

You should contact starlink and ask them. They are the problem.

litzdog911

ACE - Sage

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43.3K Messages

15日前

How consistent is your Starlink satellite connection? Intermittent dropouts due to satellite blockage or disruptions are likely causing this issue. 

detuch254

ACE - New Member

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2.1K Messages

15日前

Also, where are you geographically since some areas have bad Starlink coverage?

New Member

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11 Messages

15日前

i have 167 download i dont think the speed is the problem it was working just fine last month and the last night since @DIRECTVhelp got it to work a few days ago but we had a power outage and it stopped working again . Starlink never has disconnected at all been great service. All my other streaming platforms have worked its strickly Direct tv stream that doesnt


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