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L

New Member

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11 Messages

Tue, Sep 6, 2022 3:26 AM

starlink and diret tv stream not working

i have starlink and my direct tv stream was working for over a month then today 09/05/2022 it stopped and direct tv stream is giving me an error to try again later or that "your network conditions may be degrading your video stream" and then i cannot get any content. it wont even start the app. I am frustrated. can one help me with this error or do i need to cancel service. 

New Member

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4 Messages

2 months ago

@DIRECTVhelp I don’t understand your question about checking with my internet provider to see what is happening when I use a VPN. A VPN makes my location appear different than where my internet IP address is located. I am in Northern California. It seems that most of the people with issues are in Northern California and are using Starlink which is currently using a POP location in Los Angeles. Im assuming based on the fact that if I use the VPN to connect to a San Francisco IP location to make DIRECTV work that the issue is related to my physical address and IP address location being different. Maybe it’s not that simple, it could be related to something else but I am not the expert. I have spoken to Starlink support and they provided the same response that @rgsilverman received… the link to the .csv file of Starlink's Self-Published IP Geolocation Feeds. At this point it’s up to the people that implemented whatever protocols that are blocking streaming access to figure out to fix the issue. I have no other suggestions since this is not my expertise. 

(edited)

New Member

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17 Messages

2 months ago

This keeps getting more and more like a big joke.   The directv agent wanted to chat with me and sends me a link to follow the steps...  It was to reset my password!!! LOL. What does this have to do with anything.

New Member

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17 Messages

2 months ago

Guys,  I cancelled Directv Stream today..  Its a joke.  I got my last month payment refunded.

I switched to Hulu,  got 20 off the first 3 months and when I use AMEX platinum for payment,  Amex gives me a 20 credit each month.  

So saving money and HULU works great..

Ludwick577

ACE - New Member

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2.3K Messages

2 months ago

Hulu doesn't have RSN's.

New Member

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17 Messages

2 months ago

it does and you can see it on the HULU website,  it has RSN,   I dont watch sports on RNS so to me I didnt really care.. but I just looked at it does have RSN

Juniper

ACE - Expert

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17K Messages

2 months ago

Hulu dropped several RSNs not too long ago. Any remaining RSNs are few and far between. So for anyone that RSNs are a factor, Hulu is not the right provider.

For checking specific areas if they have any RSNs, but most listed are just national.

https://www.hulu.com/live-sports 

New Member

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17 Messages

2 months ago

@Juniper Well,  no one is getting anything now with Directv Stream, because it doesnt work..   So to me HULU is 1000% as I am now watching tv.  Come Monday morning I will be able to have CNBC on as I am trading stocks and will be happy.    

Plus its cheaper!!!  

So keep drinking the Koolaid man,  I was a customer for 5 years.. and would still have been a customer if they could keep the service working for me.   

Im not going to deal with customer service reps in Pakistan or India anymore that keep saying the same stupid crap.

Adios!!!!!

KBo

New Member

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16 Messages

2 months ago

At this point I would have expected that Direct TV Stream would have been fixed. Even though I have canceled the service to avoid paying money for something that does not work, I'm following this forum to see when the problem has been fixed. In the general context, DirectTV Stream is a fairly good app, even with it needing some improvements. I will again subscribe to it should it ever work again. Both-AT&T and Starlink know about the problem, but in typical fashion for any communication product they are offering, AT&T seems to be dragging their feet in keeping customer satisfaction as a high priority. Starlink as a new ISP cannot afford to have disgruntled customers at this time and most likely will do the best they can to get problems resolved. In earlier posts it was mentioned that the app is working under VPN. I can attest to that using a friend's subscription who is not a Starlink customer. Where is the active, coordinated @DirectTVhelp on this forum updating us as to progress being made in an at least twice daily fashion? This is not a problem on the customer side, it is most likely an issue on the AT&T side which the Company must fix.

bcbsncjlj

ACE - Expert

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3.3K Messages

2 months ago

It is rare that they post updates or solutions to the forum. Usually the solution is made in terms of software updates and reported by subscribers when solved. I agree that subscribers should be informed when a solution has been resolved. They have the ability to place a banner at the top of the forum to inform subscribers of status. Recently, they did use this banner, an outage occurred. Why they refused to use this reporting mechanism is a mystery to me.

rockyptjoe

New Member

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23 Messages

2 months ago

Come on Directv...it's about time you fixed the problem...it should be an easy fix...you locked out the Starlink ip addresses last week.  I am currently running a VPN that is letting me watch...but I will not continue much longer.  

It is not a weak wifi situation like your offshore support (ha ha) people are trying to blame...having us reload apps, redo passwords.. ad infinitum!!

I'm not a conspiracy theorist...but it makes me wonder if it was intentional???

You call this customary service???

New Member

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8 Messages

2 months ago

Same here. Been out since Monday. Works with Hughes.net so why not Starlink suddenly? Did Starlink change something, or did DirecTV Streaming, or both? (Edited per community guidelines)

(edited)

New Member

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17 Messages

2 months ago

Guys,  if all other streaming services work and just not Directv..  Its easy to determine its Directv.     I cancelled yesterday and switched to HULU.. Works perfectly on Starlink.

So the bottom line is Directv who I called every day for 1 week ,  does not have the capability to understand what is going on because you are dealing with 3rd world countries when you call support that keep repeating the same script like trained monkeys.   They can't think independently and get the information to the appropriate parties.   So no matter how much you complain or call,  the people that have the ability to fix it will never know the problem exists.

One thing to note,  when I called in to cancel the service,  I got a person in the United States!  Go Figure.  I spoke to the Gentleman for some time and he was actually quite knowledgable about the IT world and he was going to inform his supervisors as well about the problem.    

I myself could not in good conscience keep waiting for service so I switched.    

Its a shame because I had the service 5 years.  

This is an issue that should have been resolved in 1 day,  but Directv Stream does not have the capability to do it.   

Good luck to everyone in Southern California that is dealing with this nightmare.   My account is still active till the end of the month and I checked again today and still doesn't login!! LOL.

New Member

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15 Messages

2 months ago

I just set up a network wide VPN and DirecTV Stream is working again including on the Osprey boxes. I would prefer not to have to pay for the VPN in addition to the Stream service, though.

DIRECTVhelp

Community Support

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16.8K Messages

2 months ago

Hello, I hope you are having a great day. I want to make sure you are getting the best resolution for your concern. Could you please share with me the full name of the agent that is assisting you?
 
Ana, DIRECTV Community Specialist
Juniper

ACE - Expert

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17K Messages

2 months ago

@rgsilverman 

Well,  no one is getting anything now with Directv Stream, because it doesnt work..  

False. Plenty are getting DIRECTV STREAM. There is simply an issue between them and Starlink affecting some customers. Just because you and a few others have a problem doesn't mean everyone is.

So keep drinking the Koolaid man, 

You like Hulu better, that is fair. But be civil about it and leave the juvenile insults at home.

Im not going to deal with customer service reps in Pakistan or India anymore that keep saying the same stupid crap.

Most companies deal with outsourcing now. However, I do agree they should be more kowledgable and not have a strict adhearence to scripts.

Adios!!!!!

Almost contradicts the feel of your prior statement. Perhaps you would not complain about outsourcing if it was Spain and/or Mexico? In any case you get the next agent available no matter where they are from.

(edited)


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