R

New Member

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4 Messages

Tue, Sep 27, 2022 9:25 AM

steaming

the system keeps freezing up, I've tried doing a system restart, deleting and reloading the app but nothing seams to help. it still freezes up when trying to change channels or looking at my library either takes several tries or change streaming channels

bcbsncjlj

ACE - Expert

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3.3K Messages

2 months ago

What device are you using? Are you using Wi-Fi or Ethernet?

New Member

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4 Messages

2 months ago

wi fy, but that's not the problem as everything else works, ie lap top other streaming services

Ludwick577

ACE - New Member

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2.3K Messages

2 months ago

You didn't say which device.

detuch254

ACE - New Member

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2.6K Messages

2 months ago

Actually, Wi-Fi speeds can definitely have an effect on DIRECTV STREAM’s performance. Always needing to pull live feeds from a server and experiencing delays or difficulties whilst doing so is absolutely a reasonable cause for this issue. Please provide your device you are using AS WELL AS the exact model number and upload and download speeds. If your streaming device has a web browser (likely) head over to speedtest.net and click ‘GO’ to start the test. Report back the speeds.

On the other hand, an older streaming device can also be a reason for the slow performance. You can either purchase a newer one online (through places like Amazon) or consider purchasing the DIRECTV STREAM OSPREY BOX which has WAY better performance, a nice guide and remote, built-in apps, etc.

New Member

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4 Messages

2 months ago

today everything is working fine, thanks for the comments

New Member

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4 Messages

2 months ago

today everything is working fine, thanks for the comments


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