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QuietStormX's profile

Contributor

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17 Messages

Sun, Aug 29, 2021 1:40 AM

The New app and DV's!

I'm watching a recorded series and when I finished it, I deleted it but I could not go back to live Menu or another live station. I had to close the app on Amazon TV then open it back up to get that. Why not like before??? I hate going to next DV! After I delete I should be going back to list of DV's as before. Fix this. Before I start recording videos of the app in progress on this new app. 🤬👎😡

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hey @QuietStormX. We are here to help.

Let's try deleting the app and installing it again as well as the following steps to clear the app cache and data.

1. In the top menu, scroll to and select Settings.
2. Scroll left or right, highlighting and selecting Applications.
3. Scroll down, highlighting and selecting Manage Installed Applications.
4. Scroll up or down, highlighting and selecting the App (DIRECTV STREAM or WatchTV) > Clear Cache > Clear Data > Select.
5. From the pop-up menu, select Clear Data.

Daniela, DIRECTV Community Specialist.


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