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M

New Member

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1 Message

Monday, January 17th, 2022 1:48 AM

Too Many Streams (Error 30004-005)

My roommate and I have Directv stream (Account is under his name). We initially had 1 device set up on our home network, and then I set up 3 devices at my parent's house since I was under the impression that there could be 3 simultaneous streams outside of the home location. It initially worked, but then my parents told me they were getting an error message that told them that there is a limit of 2 simultaneous streams, and that they need to either refresh the stream or set new home location. I even recently set up my own firestick at our home network to make for 2 in home devices, and it even gave me the same error message, which confused me because I was connected to the home network and didn't think I'd need to set new home location because it should've detected that I was on the home network. I was at least able to set new home location on my firestick and got that to work, but my parents aren't able to watch on ANY of their 3 devices I set up for them. It's not just an issue of them trying 3 at a time and one not connecting (Which, again, is confusing considering I read on the website that there is allowed to be 3 simultaneous streams), but they can't get ANY of the streams to work. This is incredibly frustrating and I've tried to chat with an agent only to not get any sort of response in a timely manner. Any help would be appreciated. 

New Member

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8 Messages

4 months ago

I completely understand the need to limit out of network streaming.   But either visual or physical I am in the same network just not the same ip address they lock me into. I lost power yesterday because of the hurricane. I did reset to my home location Wed while speaking with customer service.   I was trying to watch football today on multiple TV and recieved the too many streams error.  Very frustrating.  System should be able to locate you via location services.  I will gladly enable any location services in my devices to ensure I don't get message too many streams.  I am not using more than allowed. Obviously I'm not the only one with this issue.  

bcbsncjlj

ACE - Expert

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3.8K Messages

4 months ago

Your not. Unfortunately no on here can resolve the issue. It's just the way it works.

New Member

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8 Messages

4 months ago

@bcbsncjlj is it worth investing in a ups to keep my router powered for my power outages?  Most of the power outages are only for short times.  

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

Hello @Wbwilliams we are here to help you. Our customers are the most important part of DIRECTV and your satisfaction matters.

 

Please share with us more details about the issue you are getting when you use the DIRECTV STREAM service, and we'll be happy to step in.

 

 

Juan DP, DIRECTV Community Specialist

 

New Member

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8 Messages

4 months ago

@DIRECTVhelp I am getting the too many streams error.  I am in my home network.  I have reset my home network 4x since I signed up in August.   The issue is because my isp changes the ip address anytime there is a power outage at my house.   I have contacted my isp and they will not assign me a static ip without charging me an additional $20 per month.   I live in a rural area in South Carolina and don't have any other options for another isp.  I have six tv's in my home and cannot watch but two at one time.  There has to be another solution for this issue other than costing me an additional fee.  If this cannot be resolved I will not be able to continue my service with Directv stream. 

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

Thanks for the details provided @Wbwilliams. We do not want to see you leave and know the importance of enjoying your DIRECTV STREAM service to the fullest.

 

We appreciate the issue you have brought up today, and we would like to lend you a helping hand on this matter. However, it would be necessary to contact your Internet provider to get the assistance needed with your IP address.

 

 

Anthony, DIRECTV Community Specialist 

New Member

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8 Messages

4 months ago

@DIRECTVhelp I understand it's an issue with the isp but I know I'm not the only person with this issue.   I believe with the resources of Directv stream there could be a resolution to this issue other than advising me to pay an additional fee to keep your services.  I am willing to purchase the osprey boxes with dedicated Mac address to ensure I am in my home network.  This could be a solution to the issues for others as well.  

DIRECTVhelp

Community Support

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16.9K Messages

4 months ago

We get your point on this, @Wbwilliams. Nevertheless, we recommend you to contact your Internet provider to further explore all the options to fix your IP issue and enjoy properly your DIRECTV STREAM service.

 

On the other hand, DIRECTV is committed to provide with the best experience overall to our customers and that's the reason why we're continuously working to get the best service. We appreciate your time to let us know your suggestions today.

 

 

Anthony, DIRECTV Community Specialist 


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