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New Member

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3 Messages

Fri, Oct 22, 2021 1:07 AM

Using Multiple TVs

Our primary TV uses an AT&T TV / DirecTV Stream Box.  When we try to sign on our 2nd TV w/a Firestick, our primary TV gets booted off network.  Is there something I'm missing?

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hi @Dsolyom. Let's work together on this.

Please try to run a Speed Test and send us an screen shot of the results, so we can take a deeper look into this


Let us know how it goes.

Vanesa, DIRECTV community specialist

New Member

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3 Messages

1 m ago

The issue isn't the bandwidth/speedtest.  We are routinely between 60 and 100 Mbps.  The issue is that whenever we bring a 2nd TV online, our Primary TV gets booted off and displays a No Internet Connection message.  Has happened on two separate alternate TVs: an old Samsung 720p w/a Firestick and a 2 year old Visio Smart TV via AirPlay.  With both TVs, same thing happened - Primary TV got booted off DirecTV Stream.

New Member

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3 Messages

1 m ago

PS - we have countless other devices on the network w/o issue - 4 phones multiple computers and a few other devices.  It's not the bandwidth.

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Thanks for the update, @Dsolyom.

Your internet bandwidth is shared between your devices. If you have multiple devices in use, they will take a portion of the available bandwidth away from other devices, which can cause problems connecting to the internet.

The Wi-Fi signal that the devices are getting can also be a factor in the available bandwidth for the devices to use. If a device is getting a poor signal, it will have even less bandwidth to pull from, and connecting or using another device may prevent the device with a poor connection from receiving enough bandwidth.

We recommend trying to disconnect some of the devices and trying to view on both TV's simultaneously, so you can rule out problems with the internet connection completely.

You can also try uninstalling and reinstalling the application on your TV's, making sure everything is up to date and adjusting the video quality to see if that improves your experience (
 
Let us know if of this helps. 
 
Rickey DIRECTV Community Specialist

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