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S

New Member

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2 Messages

Sun, Oct 10, 2021 10:36 AM

Version 4.0.23 on Apple TV 4k doesn't work right with Harmony remote.

I don't know if this is the right place to report a bug, but in the latest release for the Apple TV 4k - version 4.0.23 released on Oct 5 - scrolling through the guide doesn't work right if you are using a Logitech Harmony remote.  I have a Harmony 650 and also a Harmony One and on both of them in Version 4.0.23 when I am in the Guide if I press direction up or down or left or right, the cursor moves 2 positions instead of one position.  So when you press direction up or down the cursor moves up or down two channels instead of one and then you can't select the channels that the cursor is skipping over. 

Also happens in My Library.  The cursor skips two positions left or right when you press Direction Left or Right.  That means you can't watch half the recordings in the DVR.

TexasBrit

ACE - Expert

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13.4K Messages

2 m ago

talk to apple. this is not a directv issue.

New Member

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2 Messages

2 m ago

all my other apps work fine.  This was never an issue on any previous version of Direct TV Stream or AT&T TV Now or Direct TV Now apps.  This only happens in the newest version of this app. This is specific to the latest update of Direct TV Stream.  It's not an Apple TV issue.  Its a version 4.0.23 bug.

New Member

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3 Messages

2 m ago

I have the same issue

New Member

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4 Messages

2 m ago

I have the same issue. I have updated both apple tv and direct tv. deleted the direct tv app on apple tv and rebooted apple and reinstalled the direct tv app and the issue persists. all other streaming providers apps work fine.

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Thanks for bringing this to our attention, @leo4814.

To better assist you please create a new post (https://direc.tv/3BH3tdo) and share all the details about this, we'll take it from there


Santiago, DIRECTV Community Specialist

New Member

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3 Messages

2 m ago

I have the same issue with my Elan8 controller on Apple TV 4K.  Has a solution been found?

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hi @pleb95, thanks for bringing this to our attention.

Please create a new post, make sure you're posting on the DIRECTV Forum.

Also thanks to @TexasBrit for the prompt and accurate response.

Luis, DIRECTV Community Specialist

New Member

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3 Messages

2 m ago

Why should new post been opened when the original post hasn’t had a solution provided?

TexasBrit

ACE - Expert

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13.4K Messages

2 m ago

I agree. Directv help keeps asking for new posts for no apparent reason. All it does is clutter up the forum.

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hello @325bim Let us explain it for you.

If you create a new post 
it will give us the opportunity to handle the case under your name in case that we need to explore deeply options.

Jhon, DIRECTV Community Specialist

Observer

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4 Messages

2 m ago

I have the same issue. Why doesn't DirecTV respond with a resolution instead of asking us to create a new post?

New Member

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3 Messages

2 m ago

I suspect they changed the code in the latest version on how it handles the remote codes coming from appletv. 

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hi @spgregg54, we want to take a close look on this.

Please create your own question post and let us know what you've tried, we'll work to address this in the best way possible.

Juan, DIRECTV Community Specialist

Observer

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4 Messages

2 m ago

I did create a new question. 

TexasBrit

ACE - Expert

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13.4K Messages

2 m ago

You don't need a new question. There are many posts already about this issue. Sorry, but does anyone at directv help ever read these posts??


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