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New Member

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1 Message

Sun, Sep 19, 2021 12:16 AM

Voice description turn off

While watching a moving on my phone, the voice description is enabled and I do not see where it is possible to disable as it doesn’t happen while I’m on my iPad.  

please advise where to disable this feature via the app. 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @Mikey7110 Thanks for your question.

Here are the steps to disable the audio description on your phone

1. Press the speech bubble to show the audio and closed captioning menu
2. Look under Audio and select Alternate, if available
3. Go back to viewing the program/movie and listen to determine if the alternate audio includes Descriptive video service

Here you can get descriptive video service info
Let us know if that helps

Sebastian, DIRECTV Community Specialist


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