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S

New Member

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2 Messages

Saturday, October 15th, 2022 5:59 PM

Wrong local channels

I receive the correct local channels when using the streaming box but when I use a fire stick or my phone, the local channels are still from my previous city that I lived in.  How do I correct that to get my current local channels.

Accepted Solution

detuch254

ACE - New Member

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3.3K Messages

4 months ago

It sounds like you need to change the billing zip code or credit card billing zip code to reflect your new location. 

New Member

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2 Messages

4 months ago

Thanks -- moved more than 2 years ago and surprised that did not create any errors during that period.  Made the change -- how long does it take to go into effect?

detuch254

ACE - New Member

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3.3K Messages

4 months ago

@SandersinIN 

It should be automatic. Otherwise, just restart your streaming devices and reinstall the DIRECTV STREAM app.

seoblander

Teacher

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18 Messages

3 months ago

I have the same issue. Directv streaming box has correct locals. Roku and Firetv show locals of my main house. This is a second home. Separate directv account from the main home. Account zip is correct. Billing is to a credit card with zip of main house. Is that the problem?  Can’t change the billing address of the credit card. 

bcbsncjlj

ACE - Expert

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3.8K Messages

3 months ago

The billing information must match what is defined by your CC company. You just can't change the zip code.


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