2018 FIFA World Cup - Channel Listing & Troubleshooting by AT&T (DIRECTV)

Hi all!

It’s been four years since we saw Germany defeat Argentina in a nail-biting, dramatic final and needless to say, with all 64 games available live, we are ready for the 2018 FIFA World CupTM to finally KICK off!

Channel Listing  

Didn’t make the trip to Russia? No sweat, DIRECTV 4K customers can still feel like they are there in person with every game live from FOX and FS1 in stunning, lifelike 4K High Dynamic Range for the first time ever in FIFA World CupTM history!

TV Troubleshooting  

If you are not able to see The World Cup, or having trouble with the broadcast, steps like resetting the receiver, checking cable connections, and making sure your TV is on the right input, can normally resolve most issues like:   

• Loss of service (picture and sound)
• Picture Pixilation and Freezing
• Missing Channels (Local Channels) 
• Audio Loss/ Issues
• Remote Control function
• Internet Connectivity
• Guide Issues
• Feature Issues with recordings and box features

How to reset the receiver 

To reset the receiver you can either unplug it from power for 15 seconds or press and hold the red reset button located near the access card. It can be a quick fix in most circumstances. If you have a guide issue or missing channels, refreshing your service may resolve this. 

Cable connections and power

Verify all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.

Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.

Input

In rare instances, the input can be changed by accident. You may bump into the TV or sit on the remote. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote. 

If the above does not help and service and weather is not an issue, feel free to chat with our support teams by clicking here. Also, Dish Alignment could be a factor, this article has information on how to check. 

ChrisZ, AT&T Community Specialist