Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

earl48's profile



1 Message

Saturday, February 3rd, 2018 8:01 PM

Caller ID

Do you need to be hooked up to a phone line to receive caller ID information?

Accepted Solution

Official Solution


ACE - Expert


18.6K Messages

5 years ago



Well yes because it is your phone service you get Caller ID from. Only works with old fashion landlines. Newer systems, including VOIP or even Uverse, are not compatible.


@Anonymous not entirely correct. The 1st and 2nd generation Genie (HR34 and HR44) have the phone jack for the outdated Caller ID on TV feature. So the 3rd generation Genie (HR54), the new but not recommended Genie-2 (HS17), and the H25 (most current HD non-DVR receiver) do not have the phone jack which is expected to be the norm going forward. Also no Mini Genie Client has the phone jack either.


New Member


1.7K Messages

5 years ago

Of course! And your receiver should be non-Genie.


ACE - Expert


18K Messages

5 years ago

Only an analog phone line not Voip and the HR34/44 Genies have a phone jack, the HR54 doesn't.


New to the Community? Visit the Community How-To and Guidelines to get started.