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Mytwinsdad's profile

Teacher

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11 Messages

Thursday, December 6th, 2018 6:30 AM

Cannot download from DVR to app

Screenshot_20181205-232101_DIRECTV.jpg

 Getting so frustrated with this. Cannot find an answer anywhere and I can tell I'm not the only one with this issue. On my registered device, I cannot connect to my DVR from the DTV app that is connected to my wifi in my house. All devices are on the same wifi. Still doesn't think I'm at home, so this "take anywhere" option is useless. What am I doing wrong? Yes, I have redownload the app and reset my Genie.

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Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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16.9K Messages

4 years ago

Happy Holidays @Mytwinsdad

In looking in everything, we are not seeing that the registration has been done.  Follow the registration steps located in this article: DirecTV Mobile DVR App Registration

 

Let us know if this works for you.

 

Matthew, AT&T Community Specialist

DIRECTVhelp

Community Support

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16.9K Messages

4 years ago

Hi @Mytwinsdad!


We'd be happy to look into this for you! To get started, uninstall the app, clear cache on your mobile device, restart your device, re-install the App and then try again.

 

You can also view this article to get tips on How to Refresh your DIRECTV Equipment.


Let us know if this helps!

Yetty, AT&T Community Specialist

Contributor

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1 Message

4 years ago

I have tried the same thing.  Nothing I have deleted the app and all nothing

Teacher

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11 Messages

4 years ago

Not sure why this is marked as Solved, because it is not. I deleted and reinstalled the program, that's didnt do it. In the setup of the program I restarted my Genie, resetup my internet connection to my Genie and the app still cannot find it.  I entered my IP address manually and it still doesnt work.  This is not solved.

DIRECTVhelp

Community Support

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16.9K Messages

4 years ago

Hello @Mytwinsdad

Is your genie in mobile device connected to the same network?

Both devices have to be connected to the same network (example if your genie is on 5g connection your mobile device should be on the same connection) are both your devices on the same network connection?

You can go over these steps to make sure everything is connected right.

Charles, AT&T Community Specialist

Teacher

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11 Messages

4 years ago

Yes, yes they are on the same network.
DIRECTVhelp

Community Support

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16.9K Messages

4 years ago

Hello @Mytwinsdad

What device are you using with app?

Charles, AT&T Community Specialist

Teacher

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11 Messages

4 years ago

Samsung Galaxy Note9 and my Genie is a HR54-500

DIRECTVhelp

Community Support

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16.9K Messages

4 years ago

Hello @Mytwinsdad

Is your genie on a wired connection?

Charles, AT&T Community Specialist

Teacher

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11 Messages

4 years ago

It was both. Meaning, I had it wired directly to router and have disconnected or and it doesnt work either way.
DIRECTVhelp

Community Support

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16.9K Messages

4 years ago

Hello @Mytwinsdad,

Have you attempted clearing you app data cache on your mobile device?

Can you also attempt to reset your password, uninstall and reinstall once more to see if this solves the issue?

Once done, please let us know if this helped resolve your issue.

 

Mihai AT&T Community Specialist

Teacher

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11 Messages

4 years ago

That was the first thing I was asked to do. No, it didn't work. I have not seen an acceptable resolution to this issue that many others have had.
My mobile app has been cleared of cache, uninstalled, reinstalled, wifi network re-setup, verified that it is on the same network as my HR-54-500 Genie that has been unplugged, reset, wifi setup, verified that is on the same network as my mobile device, been LAN wired and wireless my IP addresses have been entered manually and still... the mobile app will only tell me that I am not on my home network.
DIRECTVhelp

Community Support

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16.9K Messages

4 years ago

Hello @Mytwinsdad,

How long has this issue been ongoing for?

Were you able to watch everything just fine before?

Please let us know.

 

Mihai AT&T Community Specialist

Teacher

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11 Messages

4 years ago

I dont recall it ever working.

Teacher

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11 Messages

4 years ago

So, this is what you're asking me to do...

Turn on Mobile DVR in the Genie & The App

Press Menu. Go to Settings & Help > Settings > System Info & Test

Select More System Info and scroll down to Mobile DVR.

One of the following should populate: HR44, HR54 or H44How to connect - In-Home registration

Enable Auto Prepare: Go to setting screen > Activate the client 2. Proceed to the settings screen 3. Select mobile DVR 4. Turn on the mobile DVR auto prepare option.

1st. My menu doesn't have an option for "more system info"
My options are: Run System Test or Genie Info.
2nd. Selecting Genie Info, I scroll down to "Mobile DVR" and next to Device it says "Internal" and next to Service it says "Active".
No place is there any option for In-home registration.

Is there a newer Genie than the HR54/500 that I currently have?

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