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Monday, September 12th, 2016 6:25 AM
4 years ago
5 years ago
My prediction (based on my nearly-identical issues, still ongoing):
-- No specialist will contact you.
-- Your problem will not be solved.
RIP, Ed McMahon -- we miss you, big guy!
I feel bad for the front-line AT&T reps. They scan the forums, and put out a friendly message offering help. I've taken them up on their offer multiple times, but the line quickly goes silent. I'm left to conclude the app just does not work as advertised / as it should, so even the friendliest reps cannot help fix something that is broken beyond their capability to help. I just wish, at this point, they would admit AT&T's failure, and give a timeline for when a solution is expected to be available.
I've been a Directv customer with uninterrupted service since 1999, and nothing has ever failed to operate the way that the Directv app has failed to work. Such a shame. My Genie 1 (standalone Genie box) was great, and I switched to a Genie HR44 receiver to replace it after Directv made the first-gen Genie inoperative.
My wife has been using her iPad to view programs on our DVR since we signed up with DirecTV last March, until just the other day. I tried everything that was suggested and nothing worked until I went into the AT&T Gateway and changed the network names for the 2.4gHz and 5.0gHz networks, adding a 2 and 5 respectively. Then I made sure that both the DVR and her iPad were connected to the same network and now it is working again. This is all since a software update to the DVR a couple of days ago. With the wireless network names the same there was no way of knowing which network either device was connected to.
Did anyone ever get a fix for this? My genie 2 is using ethernet connection to my router. If the genie 2 and my device is supposed to be on the same network, how am I supposed to connect to my DVR with my phone if my device is on a wireless network?
Even though you have a wired connection to your Genie it also needs to have wifi turned on and it needs to be connected to the same wifi router name as your mobile device. Also heed the advice of GPM75070 above, if it still doesn't work, because the mobile device and the Genie need to be on the same frequency.
I wish I had your luck. I have your previous problem, I was watching my DVR on my devices fine and then over a month ago I just couldn't, I have called customer support a few times to get different tech support people who might be able to help, as nice as they are they couldn't fix my problem. I still can't connect and still get the error 100 message. SO FRUSTRATING, you would think this would just simply work...
They can’t be deleted... Catch up.
Problem solved- do NOT call customer service...
I finally ended up taking my phone into the ATT store, they were able to uninstall and reinstall the app for me. When I got home it worked again 🙂
How can we improve?