Can't stream on computer

Hello again @joeyfanof88.

I appreciate your response.  Thank you for previous troubleshooting steps to resolve the streaming issue.  If you have tried other browsers, and still experiencing the same error message; please try the following steps, if you are using Windows and Internet Explorer:

• Uninstall the Cisco Video Player from the Windows Control Panel;
• Delete Temporary Internet files and Cookies;
• Reboot your computer;
• Go back to our streaming page in your browser;
• Click Watch DIRECTV and Install DIRECT Player (Cisco Video Player) when prompted;
• Press Ctrl-F5 to refresh the webpage, but do not close the browser;
• Try watching a program.

Let us know if this worked out.  I will be looking forward to the good news!

Richard, AT&T Community Specialist

Hello and good morning @joeyfanof88.

Thank you for reaching to the Community Forums.  I am sorry about the difficulties trying to stream DTV programming on your computer.  This is a convenient way to use your service, and I have some suggestions which may correct this issue.

Please confirm your browser, and computer meets the minimum requirements.  Make sure the Flash Player in enabled, and up to date.  I also recommend clearing the cache, and cookies.

Let us know if this helped you out.  I wish you the best, and have a great day!

Richard, AT&T Community Specialist

Good afternoon @joeyfanof88.

I appreciate the time trying to resolve this streaming issue.  There are many variables which may cause these problems.  The better assist you, and investigate this further; I will be sending you a Private Message to your Forum’s Inbox.  Please keep an eye out for the message.

I will be looking forward to your response.

Richard, AT&T Community Specialist