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R

New Member

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4 Messages

Sat, Jan 8, 2022 12:32 AM

Couple second black outs during programs

During a show, the screen goes black for about 2 seconds periodically. Random

various channels.

Accepted Solution

New Member

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4 Messages

6 d ago

It seems the that the reset has worked this time. Have not had the issue the past few days.

Thanks

litzdog911

ACE - Sage

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41.4K Messages

10 d ago

DVR/Receiver model number?

When did the problem start?

Have you tried resetting your DVR/Receiver?

New Member

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4 Messages

10 d ago

HR44-700. It's been going on for at least 6 months. How do you do a reset?

DIRECTVhelp

Community Support

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13K Messages

10 d ago

Hi @rwrosche! Thank you for contacting us.

We're concerned with this incident. You can try troubleshooting your receiver as it is indicated here


Let us know how it goes.

Benjamin, DIRECTV Community Specialist
DIRECTVhelp

Community Support

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13K Messages

6 d ago

You're welcome, @rwrosche!


We're glad to know this got resolved

Don't hesitate contacting us back if you ever need us

Edgar, DIRECTV Community Specialist

New Member

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4 Messages

1 d ago

Unfortunately within a day the problem was back. I did another reset yesterday at halftime of a game and it did not last for more than an hour. Tonight it does it every 15 minutes. These are live shows and no weather issues.

DIRECTVhelp

Community Support

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13K Messages

1 d ago

@rwrosche, we want to help with your service.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Edgar, DIRECTV Community Specialist

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