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J

New Member

 • 

13 Messages

Wed, Oct 13, 2021 10:20 PM

Directv app code 100 and Not steaming any channels.

When trying to use the Directv app on my Samsung note 20, Samsung tablet and on a windows pc, I cant register my devices to my dvr. It gives me an error code100. And if i try to stream anything, it says i need to subscribe to a package with those channels. I have the Ultimate package.  Very frustrating!!!

DIRECTVhelp

Community Support

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10.8K Messages

2 d ago

Hello jcbntb93, thank you for reaching us. 

Let's try reviewing this information and following the steps there, that will help to fix any issues registering your devices. 

Let us know how it goes, we'll be happy to help. 

Catalina, DIRECTV Community Specialist. 

New Member

 • 

13 Messages

2 d ago

I've done that multiple times and it still doesn't work. I also looked at my equipment on my account page and it says that my receivers are offline. And it still says that I need to subscribe to this network to view it on the app. Starting to get very upset. 

DIRECTVhelp

Community Support

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10.8K Messages

2 d ago

Thanks for the information @jcbntb93.

 

Let's make sure you are using the DIRECTV App and not the DIRECTV STREAM App. After that

1. Please make sure your Genie receiver and mobile device are on the same home Wi-Fi Network. You can click here to check at the steps to Connect your Genie to the internet.

2. Restart or Troubleshoot your DIRECTV receiver.

 

3. Uninstall and reinstall the app.

Let us know if that helps!

Catalina, DIRECTV Community Specialist. 

New Member

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13 Messages

2 d ago

No it doesn't help. Still doing the same thing!!

DIRECTVhelp

Community Support

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10.8K Messages

2 d ago

Thank you for following up @jcbntb93

Taking into consideration the steps already taken, it would be necessary to proceed by refreshing the internet network. Then the device can be registered.

1. Firstly, uninstall the app on the device you're trying to register.
2. After this, unplug the router from the power outlet and connect it back again.
3. Wait for the internet connection to be reestablished.
4. Connect manually the internet to the receiver by inputting again the credentials of the network, if using Wi-Fi.
5. Once your device reconnects to the internet network, attempt to install again the DIRECTV App.
6. After you make sure that the compatible device and the receiver are connected to the same network, attempt to go by the registration process.

Please let us know how it goes, we'll be here to help.

Juan, DIRECTV Community Specialist

New Member

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13 Messages

2 d ago

I changed my password. That didn't do anything.

DIRECTVhelp

Community Support

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10.8K Messages

2 d ago

The instructions are to help you log into your account to view your app. This allow you to reset your log in and password. We're here if you have any other questions. 

 

Rickey DIRECTV Community Specialist

DIRECTVhelp

Community Support

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10.8K Messages

2 d ago

Are you available to receive a tech? 

 

Rickey DIRECTV Community Specialist

DIRECTVhelp

Community Support

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10.8K Messages

2 d ago

At the location of the account. 

 

Rickey DIRECTV Community Specialist

DIRECTVhelp

Community Support

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10.8K Messages

2 d ago

What's the phone number associated with your account?

 

Rickey DIRECTV Community Specialist

New Member

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13 Messages

1 d ago

7243666929

DIRECTVhelp

Community Support

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10.8K Messages

1 d ago

Hey @jcbntb93. thanks for sharing!

Let's try one more thing. Even if your receiver is showed as connected to the internet, please try to set up the internet connection again.
You can click here to check at the steps to reconnect your Genie to the Internet.

Fernanda, DIRECTV Community Specialist


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New to the Community? Visit the Community How-To and Guidelines to get started.