Tutor
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6 Messages
Directv App only connects to my Bedroom DVR but I want it to connect to my Living Room Genie
My Directv app used to work great. But a while ago (maybe even a year now), it never works right.
I have a DVR in my bedroom (HR24-200) and a Genie in my Living Room (HR44-200). The app will only connect to my bedroom DVR. I can not find a way to remove that DVR and manually add the Genie. I've tried changing the IP address manually in the App but it just reverts back to the bedroom DVR.
I tried resetting networks on both DVR's. Both are connected to the internet (confirmed that). Delete the App, reinstalled the App. Nothing is working to fix the issue.
How can I get the Directv app to connect with my Genie (HR44-200) instead of my bedroom DVR?
DIRECTVhelp
Community Support
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254.5K Messages
5 years ago
We're here to help, @toobusy1!
When it comes to your DirecTV App, it uses the Primary Receiver you own automatically- which from what you've stated, seems to be your HR24. To get your Primary Receiver switched, you would need to get in contact with us since it would be account specific.
We will be sending you a Private Message (PM) to assist you with your issue. To read your private messages, please click the envelope icon at the top right corner of the page, or click here.
We look forward to hearing from you!
Donovan, AT&T Community Specialist
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toobusy1
Tutor
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6 Messages
5 years ago
We found the fix for this ourselves. Turns out, when we had the technician come and install a Genie Gen 2 (HR44-200) in the Living Room, we had him take the DVR (HR22-200) from the Living Room and put it in the Bedroom. Turns out, the technician took the DECA Broadcast Adapter that the DVR was using in the Living Room and installed it onto the Genie (HR44-200). You don't need a DECA Broadcast Adapter on a Genie. Once we unplugged the DECA and plugged directly into the Genie, amazing things happened. Not only was I now able to find my living room Genie on the Directv App now, the internet speed test came back excellent which then stopped the On Demand buffering that had gotten so bad, we stopped recording/watching On Demand in the past few months. It got ride of the yellow warning triangle under "wireless" on the Genie information which stated we had a "loop" and it was disabling wireless (though it showed it was connected to the internet). Also, we are now able to see all 4 boxes and my phone (for the Directv App) on the settings on the Genie DVR now. Before, it only saw it'self. So the whole house is now working as it should be as well.
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DIRECTVhelp
Community Support
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254.5K Messages
5 years ago
Hello @toobusy1,
Glad to hear you were able to get your issue resolved. Please feel free to reach out to us if you have any questions or concerns.
Thank you for choosing AT&T
Charles, AT&T Community Specialist
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