DIRECTV Fixes: Freezing, Pixilation, & No Service
Solutions for DIRECTV TV Viewing
If your service is not working, try the following quick fix:
- Reset the receiver
- Secure the cable connections
- Make sure your TV is on the right input
The steps above can quickly resolve the following:
- Loss of service (picture and sound)
- Picture Pixilation and Freezing
- Missing Channels (Local Channels)
- Audio Loss/ Issues
- Remote Control function
- Internet Connectivity
- Guide Issues
- Feature Issues with recordings and box features
Reset the receiver
To reset the receiver you can either unplug it from power for 15 seconds or press and hold the red reset button. If you have a guide issue or missing channels, refreshing your service may resolve this as well.
Secure cable and power connections
Verify all connections (wall to the receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.
Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.
Is your TV on the right input?
In rare instances, the channel or input on the TV may change. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote.
If all else fails
We may need to get someone out to check your dish, especially if there was a strong storm. You can use our Fix It Tool to perform more in-depth troubleshooting and schedule a tech appointment. Dish Alignment could be a factor, so feel free to check it as well.
-ChrisZ, AT&T Community Specialist
AT&T Customer Care
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