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srwiltshire's profile

Contributor

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1 Message

Thu, Oct 25, 2018 1:59 AM

Closed

Do you have to stay in the app for shows to continue to download?

Do you have to stay in the app for shows to continue to download? I have 15 shows in my queue that are preparing to download. If I go out of the app to use another (i.e., read on my kindle app) the downloads seem to stop.   So do you have to stay active in the app for them to download? 

 

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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16.8K Messages

4 years ago

Hi @srwiltshire!

We'd love to help you here! What type of device are you using? On iOS devices like iPhone, iPad, the DIRECTV app must be opened to continue downloading each show. So you have to stay active in the app for your shows to download.


You can also view this article to get basic knowledge about Auto Prepare and How it works.

Let us know if you need anything else!

Yetty, AT&T Community Specialist.


Contributor

3 years ago

Every time I try to download in app, it always stays in queue. It will not download. Please help

litzdog911

ACE - Sage

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43.7K Messages

3 years ago


@Malaka12 wrote:

Every time I try to download in app, it always stays in queue. It will not download. Please help


Try resetting your Genie DVR using the red button near the access card. If that doesn't help, try deleting and reinstalling the app. 

 


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