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Community Support

 • 

620 Messages

Wed, Jun 8, 2016 4:39 PM

Error Code 771: Bad Weather and Loss of Signal

Rain rain go away, you can stream any day!

 

Severe weather conditions may interrupt or impact the signal for any satellite service. With the DIRECTV app, don't miss a thing!

You can watch your favorite movies and shows via On Demand from your computer/ mobile device. You can also stream channels from network websites.

 

What does error code 771 Mean

Error code 771 means the receiver is not getting a signal? One of the causes can be thunderstorms and severe weather. If weather is the culprit of error code 771, services should return back to normal once the storm/weather clearsAlso, obstacles like tree branches can affect the signal, especially if they are hitting the dish causing pixelated screens and loss of service. 

 

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If weather is not an issue and you see code 771, below are some items you can do to determine the best course of action: 

 

  1. Check your cable connections between your receiver and the wall outlet, starting with the SAT-IN (SATELLITE IN) connection and make sure they're secure.  If you have any adapters connected to the cable, check them as well. 
  2. If you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.  Wait for 15 seconds, then plug it back in.  Don't plug in the SWiM Power Inserter to a power outlet that can be turned off. Then reset your receiver via the red button.
  3. If it is not raining, check to see if there is anything blocking the dish. If you see an obstruction, do not climb on your roof, chat with us to have this addressed.
  4. Error code 771 may populate if your dish is out of alignment. Check out our Is your Dish is Out of Alignment article to test your signal.

 

In the event of a service outage due to bad weather you can watch your favorite movies and shows On Demand on your computer or mobile device with the DIRECTV app. You can also stream your favorite channels from network websites.

 

Need any extra assistance?

 We will be glad to help! Chat with us!  Also, if you find another fix not listed here, please post below!

 

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

1 Attachment

Responses

litzdog911

ACE - Sage

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40.5K Messages

8 y ago

What model SD Receiver do you have?

Please post back with your signal readings for each satellite's transponders (and both tuners if applicable).  You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength".  Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

Fill in your readings for each satellite and tuner using these examples.  A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

Satellite transponders (32 total at 101º)

[Most of your standard definition channels are beamed from 101ºW]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   x   x

17-24  x   x   x   x   x   x   x   x

25-32  x   x   x   x   x   x   x   x

dcd

Expert

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20.7K Messages

8 y ago

A dish that's is out of alignment may have signals that are on the edge.  Sometimes they provide a good picture, sometimes they provide a 771 error.  If I were you, I'd take 5 minutes and look at your signal strengths and post them back. 

gio30

Contributor

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2 Messages

8 y ago

Thank You for all the help advise.  Problem is $1,000, short to cut trees blocking certain feeds.  When the leaves fall maybe I can fell them myself.

ayla

Mentor

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44 Messages

8 y ago

This is not an HD receiver.  It's a D12-300.


Satellite transponders (32 total at 101º). This is the +

[Most of your standard definition channels are beamed from 101ºW]

1-8    96 0 96 0 96 0 95 0

9-16   96 0 95 0 98 0 96 0

17-24  96 0 96 0 96 0 96 0

25-32  94 0 95 0 96 0 96 0



Satellite transponders (10 total at 119). This is the -

[Most of your standard definition channels are beamed from 101ºW]

1-8   all are n/a

9-16  all are n/a

17-24  first 5 are n/a 0 77 n/a

25-32  63 0 74 0 72 0 61 0


peds48

Expert

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32K Messages

8 y ago

you are missing all of the even transponders.  this is usually a sing of a bad (corroded) connector somewhere in the line feeding this receiver.  check the coax connectors, specially outside on your ground block and or multiswitch

ayla

Mentor

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44 Messages

8 y ago

Thanks. I will check out the cables when I get a chance.

c_cassady

Tutor

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4 Messages

8 y ago

I get the 771 Signal Loss error on some channels on two TVs in the house.  The other TVs in the house receive those channels.

Ran System Diagnostics resulting in Diagnostic Code:  43-243.

Receiver:  H21/100, Software: 0x4736

peds48

Expert

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32K Messages

8 y ago

looks like your dish is out of alignment.  best to call DTV and request a service visit.  free with the protection plan otherwise $50.00

dcd

Expert

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20.7K Messages

8 y ago

Not so strange.  The signal the Directv set top boxes receives is digital, all 0's and 1's.  The nature of a digital signal is that it can be perfect through a wide range of signal strengths but at some point, it drops below a tolerable level.  On the "good" sets the signal strength may be only a single point inside the usable level and on the "bad" set it's one point outside.  Note the numbers on your 99c satellite.  Those should all be in the high eighties or better yet in the mid 90's.

dcd

Expert

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20.7K Messages

8 y ago

Do you have a HD dish?  If so it will have the word "Slimline" printed on the face of the reflector.  If it is a HD, post your signal strengths using the outline below:

You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR  tuners. If you have a DVR it's important to check BOTH satellite tuners.

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 X X X X X X X X
9-16 X X X X X X X X
17-24 X X X X X X X X
25-32 X X X X X X X X

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA X
9-16 NA X NA X NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA X X X
25-32X X X X X X X X

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 X X X X X X  NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 X X X X X X X X
9-16X X X X X X  NA NA

[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 X X X X X X NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 X X X X X X X X
17-24 X X X X X X X X

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels]
1-8 X X X X X X X X
9-16 X X X X X X X X NA NA
17-24 NA NA NA NA NA NA NA NA

shadedaddy

Mentor

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75 Messages

8 y ago

There's a dozen reasons why you could be getting 771 on some channels but not others.

Typical causes are dish misalignment or signal blockage (trees), equipment failure such as a bad LNB or multi-switch, improper equipment like an HD box on an SD dish or switch, bad cable, bad or improperly made connectors, cable splitter on the line, missing equipment like a BBC for your HR24 on a conventional (non-SWM) system, bad receiver or software

Did DTV just mail you a new receiver? If so, is the new receiver replacing a similar receiver, or did you get an upgrade - say from a D12 or R14 to an HR24?

Do you have another HD box you could put in that location and see how it behaves?

Li-Daniel

Guru

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898 Messages

8 y ago

Did you bang it or brush it lol sounds like somthing bent the reflector

peds48

Expert

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32K Messages

8 y ago

are you getting 771 on all receivers?  Perhaps your dish have moved...

Tutor

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4 Messages

8 y ago

That is what I am thinking. How do I get it back into alignment?

Date: Fri, 6 Dec 2013 13:52:33 -0800

From: directv-admin@forums.directv.com

To: sarge6756@hotmail.com

Subject: Re: - 771 SIGNAL LOSS

DIRECTV Technical Forums

771 SIGNAL LOSS

reply from peds48 in DIRECTV Receiver Technical Support & Troubleshooting - View the full discussion

are you getting 771 on all receivers? Perhaps your dish have moved...

Reply to this message by replying to this email, or go to the message on DIRECTV Technical Forums

Start a new discussion in DIRECTV Receiver Technical Support & Troubleshooting by email or at DIRECTV Technical Forums

Following 771 SIGNAL LOSS in these streams: Inbox

peds48

Expert

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32K Messages

7 y ago

Is it happening on one receiver or multiple?

What model of receiver do you have. look for the model number inside the access card door..



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