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RuhRoh
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Teacher

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16 Messages

Tue, Jun 21, 2022 9:22 PM

Extend pause

Is there a way to extend the length of time we can pause a program before screen saver appears?

Our issue is that when we pause a program whether recorded or live, screen goes to screen saver (advertisements)...way too soon.

--We pause to read graphs, maps, etc., and as we are doing that, a screen saver/advertisement comes up. We don't like that because it occurs so quickly and interferes with our actual "live" viewing (albeit paused).

Any constructive help appreciated. Thanks.

[Genie Gen 2 HR44-500]

Accepted Solution

shannon02

ACE - Expert

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16.8K Messages

3 m مضت

Nope.  You can remove the ads by disconnecting the internet from the DTV receiver.

(edited)

Accepted Solution

RuhRoh

Teacher

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16 Messages

3 m مضت

Update:

Although our device goes to screensaver within 40 seconds,

--after the screensaver appears,

---pressing the [-] key located under the [7] key 

----results in a 5-minute pause.

Note that you need to allow the screen saver to appear and then press the [-] key.

Thanks to Directv staff for follow-up help.

(edited)

RuhRoh

Teacher

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16 Messages

3 m مضت

Thanks, shannon02.

It's really an issue for us.  We frequently pause to read and evaluate info as cited (graphs, maps, featured images, textual citations, etc) and it's just too short a time frame. (+/- )30 seconds. Certainly, not convenient or enjoyable.

An ongoing issue. Realistically, do you have a sense of any positive change? or feedback mechanism?

Would toggling off the energy saver feature impact this in any (positive) way? 

Thanks, again.

RuhRoh

Teacher

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16 Messages

3 m مضت

Also, I see your update re the disabling the ads via disconnecting from internet.

-----Does this allow for longer pause time?

Is disabling the internet connection negative in other aspects?

Thanks, yet again.

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

Hi, @RuhRoh, thanks for letting us know your opinion. We hear you and we appreciate your feedback.


These pauses and the screen saver are a feature from DIRECTV that may help prevent screen burn on your TV while inactive for more than 5 minutes. It was created to avoid equipment damage.

Thank you for reaching out and for contacting DIRECTV. Feel free to contact us if you need our assistance in the future.

Rafael, DIRECTV Community Specialist

RuhRoh

Teacher

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16 Messages

3 m مضت

Thanks, Rafael.

30 seconds really is too short a pause for us (as cited above: reading maps, charts/graphs, studying images). 

I hope that you can give feedback to those who can extend the time allowed for the pause feature so that it is more functional for users/subscribers.

Appreciate your responsiveness. Thanks.

shannon02

ACE - Expert

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16.8K Messages

3 m مضت

You lose On Demand, start from the beginning and paying for PPV with the remote not sure if it changes the pause time.

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

We're here to help clear things out, @RuhRoh


Let us share that after after 30 seconds of idle screen the DIRECTV ads will appear. Nevertheless, the screen saver kicks in after 5 minutes.


Thank you for taking the time to spread your word. We'll take your feedback into consideration to improve the experience of our customers.

Don't hesitate to reach us whenever you need. We'll be happy to give you a hand.

Rafael, DIRECTV Community Specialist
RuhRoh

Teacher

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16 Messages

3 m مضت

Thanks, Rafael.

Our current scenario is now: after imputing 'pause' and after approximately 40 seconds (sometimes 30 seconds) at the pause setting, the screen saver appears. It is not allowing the 5 minutes at pause before screensaver kicks in as you reference.

 

I have already done a refresh (red button), and this still persists.  Is there a way to allow 5 minutes at pause before screensaver appears?

Thanks for your continued help with this issue.

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

We appreciate you let us know the troubleshooting performed @RuhRoh. Let’s connect and work on a fix to give you the watch experience you deserve.

 

To better assist you and take a closer look on your screen saver feature. Please check your DIRECTV Message Inbox (It's the chat Icon next to the bell icon in the upper right corner of the Forums).

 

We'll be there waiting for your answer.

 

Adriana, DIRECTV Community Specialist

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

It's been my pleasure to assist you. Thank you for contacting DIRECTV. Juan, DIRECTV Community Specialist

New Member

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12 Messages

3 m مضت

My complaint about the screensaver is that when returning to the program I'm watching, the audio volume is decreased.

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

Hi @Lhaff37, thank you for letting us know about the situation you're experiencing. We apologize for the inconvenience.

Please confirm if you're using a different audio device, like a surround system, or just the DIRECTV receiver. Thank you!

Maria, DIRECTV Community Specialist

New Member

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12 Messages

3 m مضت

DirecTV Genie DVR

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

Thanks for confirming, @Lhaff37!

Some of the common issues can be fixed by refreshing the equipment. Let's try refreshing your service and equipment here. Once done, please let us know how it goes.

Maria, DIRECTV Community Specialist


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